Information Technology Support Technician

If you are seeking a career-not just a job, are flexible to work overtime when needed, and understand that operations schedules are driven by customer demand and business requirements-and are willing to invest in us as we invest in you-we need to talk!, Reporting to the IT Support Manager, this position is a standalone role supporting users in maintaining computers, phones, software, and other related systems. This position is part of a team of two serving as the main IT Support Technicians for all district-based users in this busy oilfield service location., * Coordinate and provide IT support for all computer users in the district - primary point of contact

• Level 2 troubleshooting for phones, computers, printers, and related systems
• Repair software and hardware issues as they arise
• Configure and deploy new equipment
• Evaluate broken hardware and perform warranty coordination/repairs
• Train users on operating systems, applications, and mobile devices as needed
• Write user instructions and documentation when required
• Maintain asset lists and internal IT databases
• Travel occasionally to regional offices to support users
• Manage and support IT projects as needed

With busy teams based in the region focused on supporting oilfield and corporate operations, we are seeking an experienced IT Support Technician/Analyst to support this growing business. Possessing 5+ years of desktop support experience, gained in a busy customer-centric environment, along with highly developed communication skills, will make you a strong candidate to add to this district., While you will perform routine support tasks, you will also participate in interesting project work. This is a fast-paced environment where attention to detail and ownership are essential. The IT Services team is collaborative and tight-knit, with each member taking extreme ownership of their role., * Minimum 3-5 years of desktop support experience

• Associates or Bachelor’s degree in Computer Science, Systems/Industrial Engineering, or equivalent experience
• Strong communication and interpersonal skills
• Strong analytical ability and sound judgment
• Ability to translate technical concepts into non-technical language
• Ability to work in a fast-paced environment
• Self-starter mindset with process improvement focus
• Valid driver’s license with clean MVR
• Strong organizational and time-management skills
• Commitment to safety and attention to detail
• Positive attitude and strong work ethic

Supporting a wide variety of users (approximately 2,000 employees in the region), including corporate personnel, district leadership, and occasionally field-based employees (Equipment Operators, Drivers, and Mechanics), your ability to prioritize tickets, actively listen, troubleshoot issues, document resolutions, and follow up with users is critical to business operations.