Tech Support Technician

The IT Operations and Support Branch (ITOSB) is responsible for the implementation, enhancement, and maintenance of the CARB’s office automation computer systems and supporting infrastructure. CARB’s network, desktop, telecom and enterprise systems support more than 2000 end users in Sacramento, Riverside and other remote sites. ITOSB provides Technical Support services of IT assets; IT communications (service desk, email support, telecom); IT Administration (IT acquisitions, IT training, IT asset management) to all CARB staff. In addition to these roles, ITOSB works closely with the Systems Development and Support Branch (SDSB) and the Security Operations Center (SOC) to successfully and securely deliver mission-critical business applications and support services to CARB programs and external stakeholders.

The primary duties and responsibilities of the position include: support for Riverside staff in their daily tasks, this includes, but is not limited to, responding to Service Desk tickets, analyzing, troubleshooting, documenting solutions, learning with other co-workers, and acting as a liaison between Riverside end users and OIS technical staff. Assists and analyzes hardware/software problems, upgrade and maintain standard CARB hardware/software, image more complex workstation desktops, maintain more complex hardware/software inventory, perform printer maintenance, pickup/deliver hardware, software, and toner; assist with surveying out old equipment., The positions at the CARB may be eligible for telework with in-person attendance based on the operational needs of the position under Government Code 14200 for eligible applicants residing in California, subject to the candidate meeting telework eligibility criteria outlined in the CalEPA telework policy and/or future program need. Employees not residing in California are not eligible for telework. Regardless of hybrid telework eligibility, all employees may be required to report to the position’s designated headquarters location at their own expense, as indicated on their duty statement.

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee shall receive a 3 percent reduction in pay in exchange for 5 hours PLP 2025 leave credits, monthly. The salary range(s) included in the job advertisement do not reflect the 3 percent reduction in pay.

• Standard office environment (artificial lighting, controlled temperature, etc.).
• Daily use of a personal computer, office equipment, and/or telephone.
• Must be able to move/transport IT equipment weighing up to 50 pounds with or without reasonable accommodation., CARB values diversity at all levels of the organization and is committed to fostering an environment where employees from various backgrounds, cultures, and personal experiences are welcomed and can thrive. CARB believes the diversity of our employees collectively makes up one of the world’s most respected environmental organizations. CARB offers various modern interview options, including remote phone and video interviews. Join CARB and help us improve the lives of all Californians. Department Website: http://www.arb.ca.gov

Special Requirements

Applicants must include a Supplemental Questionnaire (SQ) for this recruitment. Applications without an SQ or including an SQ that does not directly answer all the items below will not be considered. Cover letters and resumes do not take the place of the SQ.

• Require Name on SQ
• Require Job Control Number on SQ
• Maximum number of pages: 2 (Arial font, 12 point, single spaced, 1-inch margins)

1. For the following technologies, please describe your experience with each. Please include details such as: years of experience using the technology and the size and complexity of environments that you have supported using the technology.

a. ServiceNow ticketing systems b. Workstation deployment and installation c. Software installation and license Management d. Image deployment\patch management

1. Please briefly describe something you’ve worked on that you’re especially proud of and how long did it take to complete?

2. Describe your experience with Microsoft Office 365. Please include details such as your role and specific apps and services you worked on and your experience with PowerShell.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 10/12/2026

Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Highly desirable qualifications include:

1) the ability to work effectively with staff, customers, Executives, vendors, governmental agencies, and all other stakeholders;

2) will demonstrate a compelling knowledge of information technology and the State’s directions in the administration and oversight of IT; and

3) an ongoing desire to learn;

4) Knowledge of cloud architecture and system deployment;

5) Background in datacenter management including hardware design and virtualization;

6) Knowledge of project management principles and project management experience.

Desirable qualifications include:

1) experience researching and monitoring innovating and best practice technologies;

2) experience performing as an IT support subject matter expert within an organization;

3) excellence in customer service;

4) excellent writing and documentation skills;

5) a positive and professional attitude;

6) organizational skills; and

7) the ability to manage time effectively and work independently.

This position may be eligible for hybrid in-office work and in-state telework. The amount of telework is at the agency’s discretion and is based on the California Air Resources Board’s (CARB) current telework policy. While the CARB may support telework, some in-person attendance is also required.