ServiceNow Platform Developer
NR Consulting LLC
Glide, OR, United States
about 1 month ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
5 years minimum
Working hours
Regular working hours
Job source
Tech stack
JavaScript (Programming Language)
Application Programming Interfaces (APIs)
Artificial Intelligence
Application Performance Management
Build Automation
Scrum Methodology
Release Management
Search Technologies
Simple Object Access Protocol (SOAP)
Chatbots
Client Side Scripting
Prompt Engineering
+4 more
Generative AI
Agentic-AI
Information Technology
Servicenow
Job description
- Design, develop, configure, and support ServiceNow platform solutions.
- Design and implement ServiceNow Virtual Agent conversations, topics, flows, and integrations.
- Configure and enhance Now Assist / Generative AI capabilities across ServiceNow modules.
- Implement AI-powered automation solutions for ITSM, HRSD, and employee self-service.
- Configure and optimize AI Search capabilities.
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Develop and support Predictive Intelligence solutions for:
- Ticket classification
- Assignment/routing
- Recommendations
- Automated categorization
- Build automation using Flow Designer and IntegrationHub.
- Develop custom applications, Service Catalog items, Record Producers, workflows, and automation.
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Develop and maintain:
- Business Rules
- Client Scripts
- Script Includes
- UI Policies
- UI Actions
- ACLs
- Develop and optimize REST/SOAP integrations with third-party applications.
- Design conversational AI experiences and self-service workflows.
- Apply prompt engineering techniques for ServiceNow GenAI use cases.
- Participate in platform upgrades, patching, release management, and instance maintenance.
- Troubleshoot production issues and ensure platform stability.
- Ensure application performance, scalability, security, and maintainability.
- Collaborate with business stakeholders, architects, and technical teams to translate requirements into scalable ServiceNow solutions.
- Work in Agile/Scrum teams and contribute to technical design and architecture discussions.
Required Technical Skills ServiceNow Platform
- ServiceNow Platform Development
- Service Portal / Employee Center
- Service Catalog
- Workflow Automation
- Flow Designer
- IntegrationHub
AI & Automation
- ServiceNow Virtual Agent
- Now Assist / Generative AI
- AI Search
- Predictive Intelligence
- Prompt Engineering
- AI Agent Development
- Conversational AI
- NLP / Chatbot Implementation
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 5+ years of ServiceNow development experience.
- Strong hands-on experience with ServiceNow platform development and customization.
- Strong JavaScript and Glide API knowledge.
- Hands-on experience with Flow Designer and IntegrationHub.
- Strong experience with Virtual Agent and conversational AI.
- Experience implementing AI/GenAI capabilities within ServiceNow.
- Excellent analytical, troubleshooting, communication, and stakeholder management skills.
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