Infrastructure Engineer

• Leading end-to-end project delivery and technical implementations across server, network, Azure, security and application environments
• Managing multiple concurrent projects, coordinating internal technical resources to ensure on-time, high-quality delivery
• Attending client meetings alongside our Sales and Account Management team to scope requirements and present technical solutions
• Producing Technical Request Documents (TRDs) and working with our Sales team to deliver the right solutions from our product stack
• Scoping and costing infrastructure solutions, presenting options to clients and guiding them to the most suitable approach
• Acting as the senior technical escalation point for complex issues passed up from our Service Desk and Technical Services teams
• Arranging and leading customer technical reviews, identifying recurring issues and putting remediation plans in place
• Participating in the Change Approval Board, reviewing and validating CAB requests for internal and customer-facing changes
• Mentoring and developing junior technical team members, sharing knowledge and best practice back through our support teams
• Contributing to internal process improvement and keeping our product stack current with emerging technologies

Technologies:

• Aruba
• Azure
• Cloud
• Support
• Microsoft 365
• Network
• Security
• Office 365
• DevOps

• 5+ years of project delivery and technical implementation experience, ideally within an MSP environment
• Strong hands-on experience with Azure, Intune and the full Microsoft 365 suite
• Experience with network infrastructure; HP/Aruba Central experience is advantageous
• Proven ability to manage multiple concurrent projects and client relationships
• Strong communication skills, comfortable presenting to clients and working with both technical and non-technical stakeholders
• Ability to work independently and take ownership of delivery from start to finish
• Full UK driving licence and UK passport required; our role involves client site visits and occasional overnight travel

We are a well-established and growing Managed Service Provider based in Preston, delivering enterprise-grade IT infrastructure, cloud and security solutions to a wide range of business clients. This is a senior, hands-on implementation and project management role at the highest technical level within our service teams, working closely with our Technical Director, Account Management and Sales teams. We offer up to £50,000 DOE, car allowance, company performance bonus, 25 days leave plus bank holidays, health care, office-based working in Preston with hybrid flexibility, client site visits including occasional overnight stays, opportunities to work with cutting-edge technologies and attend industry events, and a supportive team environment with genuine career development.