Network Technician II

This multi-faceted technical position is responsible for network development and maintenance. Analyzing customer requests for service and maintenance calls in assigned area. The position is also responsible for troubleshooting, repairing and maintaining a variety of equipment. An employee in this class is responsible for communicating directly with customers. Work may be performed in a shop environment or on-site at other, * Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, including peripheral devices, wiring and cabling to ensure connectivity and functionality.

• Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces; start/restart network after disruptions or failures using computer diagnostic tools and software; run system backups; resolves desktop computer problems.
• Provides customer service through central help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs. Maintains database of user problems and resolution.
• Performs routine network systems administration to include, but not limited toaddition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies, purchasing hardware/software through state contracts, planning and implementing desktop computer migration andmaintaining inventory control systems.
• Advises and trains users on the operation and capabilities of hardware and application software.
• Plans, schedules, installs and tests software updates and hardware upgrades; conducts needanalysis of equipment, software, network security, budget, disaster recovery concerns, training and equipment resources to plan and recommend network changes in ways that meet program goals.
• Coordinates network expansion with agency technical staff, consultants, contractual vendors or OTM.Design, CORE

• Proven experience as network technician or relevant positionOutstanding diagnostic, problem-solving and analytical skills
• Good communication skillsGood knowledge of LAN/WAN networks, TCP/IP protocols and networktechnologies
• Hands-on experience with common software, hardware, and telephonyCCENT/CCNA qualifications are strongly preferred

MINIMUMREQUIREMENTS:

BS/BA in computer science, computer engineering or relevant experience

• Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
• Work-Life Balance: PTO, paid holidays, flexible work arrangements
• Financial Wellness: Competitive salary, 403(b) with company match
• Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
• Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission.