Information Technology Help Desk Technician

• Strong technical support and help desk support skills, with experience handling user inquiries and incident resolution.
• Hands-on experience with desktop computers, including installation, configuration, and basic hardware maintenance.
• Proficiency in troubleshooting common software, operating system, and network connectivity issues.
• Ability to provide printer support, including setup, configuration, and resolving print-related problems.
• Familiarity with Windows and/or macOS environments, basic networking concepts (TCP/IP, DNS, DHCP), and common business productivity tools.
• Clear spoken and written communication skills, with a customer-focused approach and the ability to explain technical issues in simple terms.
• Strong organizational skills, attention to detail, and ability to manage multiple support requests in a fast-paced environment.
• Prior experience in a help desk or IT support role is preferred.

Company Description MBPS provides proactive, secure, and scalable IT solutions that allow small businesses to focus on growth while their technology runs smoothly. The company delivers enterprise-level efficiency and protection through services such as cybersecurity, cloud solutions, managed IT, and AI-driven consulting. MBPS emphasizes preventing issues before they occur, keeping client systems optimized, monitored, and secure. With unlimited IT support, expert guidance, and access to cutting-edge tools, MBPS empowers organizations to operate more intelligently and confidently. The team is committed to removing IT burdens so clients can concentrate on their core business success.