Data Center Technician- Onsite, Elk Grove Village, IL

We are seeking a hands-on Data Center Technician / Engineer to support the day-to-day operation, maintenance, installation, and troubleshooting of physical server, network, and storage infrastructure.

The ideal candidate will have experience with data center operations, hardware installation, cabling, LAN/SAN environments, break/fix support, and vendor coordination. Responsibilities

• Rack, install, cable, test, and maintain physical server, network, telecommunications, and storage equipment.
• Perform hardware replacement, break/fix, RMA, maintenance, and decommissioning activities.
• Install, route, label, troubleshoot, and maintain Ethernet, fiber, and copper cabling according to data center standards.
• Troubleshoot physical infrastructure, LAN, SAN, connectivity, and hardware issues.
• Provide Tier II/III hands-on support for server, network, and storage infrastructure.
• Perform basic OS configuration and connectivity checks before transitioning systems to remote support teams.
• Support data center projects, deployments, releases, and maintenance activities while following change-control procedures.
• Submit and manage change requests, problem tickets, and repair activities.
• Coordinate and provide oversight for vendors and cabling contractors.
• Maintain appropriate inventory of hardware components, fiber, copper, and jumper cables.
• Provide onsite “remote hands” support for teams troubleshooting LAN/SAN and equipment issues remotely.
• Participate in incident response and support high-impact issues in accordance with established SLAs.
• Coordinate site access and security clearance for visitors and third-party vendors.
• Document data center activities and infrastructure using DCIM and other required systems.
• Provide performance updates and recommendations for infrastructure improvements.

• 3+ years of experience in data center operations, infrastructure, network, server, and/or storage support.
• Experience supporting large enterprise networks and SAN environments; healthcare experience preferred.
• Working knowledge of Layer 2/Layer 3 networking, network protocols, and SAN Fibre Channel.
• Experience with enterprise networking/vendor equipment such as Cisco, Juniper, F5, and Riverbed preferred.
• Strong understanding of data center cabling principles.
• Experience with troubleshooting tools such as Wireshark and tcpdump.
• Basic knowledge of Linux and Windows environments.
• Basic understanding of Python preferred.
• Strong troubleshooting, organizational, communication, and collaboration skills.
• Ability to work effectively with internal teams, vendors, and remote support teams.
• Ability to learn and use DCIM systems for data center documentation.
• Basic proficiency with Microsoft Office/Microsoft 365 applications.
• Ability to lift up to 30 lbs.
• Associate degree in Computer Science or a related field preferred, or equivalent education and experience.

Preferred Certifications

• Cisco CCNA
• CompTIA A+
• CompTIA Network+

Conexess Group is aiding a large healthcare client in their search for a Data Center Technician. This is a long-term contract opportunity with a competitive compensation package.