Information Technology Manager

As the IT Manager at ChoiceLocal, you own the full technology environment that keeps our teammates productive, secure, and set up to do their best work: hardware, systems, security, vendors, and the everyday support that makes technology feel invisible. This is a hands-on role for a proactive, outgoing technology professional who doesn’t wait to be asked: someone who spots what needs fixing, automating, or improving before it becomes a problem, and who genuinely enjoys being the face of IT for a growing team., In the near term, that includes finishing and then maintaining our migration from Microsoft to Google Workspace, but that’s one project within a much broader role, not the role itself. You also own how ChoiceLocal’s information is organized so that every teammate instantly knows where important information lives, in a way that’s simple, intuitive, and easy to use, and you champion the use of AI, trained on all things ChoiceLocal, so teammates can ask AI what to do in a given situation and get an answer that reflects the CL view, our best practices, and our process., * Own the reliability, security, and continuous improvement of every tool and system ChoiceLocal relies on, while also being a visible, approachable presence for teammates.

• Hardware, software, and connectivity issues are resolved quickly and accurately for every teammate.
• New hires have a warm, seamless onboarding experience, with devices ready, accounts provisioned, and a friendly face walking them through their tech on day one.
• Microsoft 365 and Google Workspace are administered securely and efficiently, with the Google Workspace migration completed and then maintained as a stable, well-run environment.
• User accounts, permissions, licensing, and access controls are accurate and current across all systems.
• Network infrastructure, security, and system reliability continuously improve.
• Endpoint devices are provisioned, updated, and compliant with security standards.
• Data backup, recovery, and business continuity processes are in place, tested, and effective.
• Vendor relationships, software licensing, and technology procurement deliver strong value for ChoiceLocal.
• New automations and process improvements are regularly proposed and implemented, reducing manual work across the business.
• IT processes, systems, and standard operating procedures are documented and kept current.
• Company information is organized in a simple, comprehensive way, so that everyone in the company just knows where important information lives, intuitively and easily.
• Teammates and partners experience instant clarity on where information resides, making the organization better for partners and better for teammates alike.
• AI trained on all things ChoiceLocal is available to teammates, giving answers that fit the CL view, our best practices, and our process, to grow client partners and keep them happy.
• AI is utilized to market ChoiceLocal more efficiently.

• 3-5 years of hands-on IT administration and support experience.
• Proven ability to administer and troubleshoot both Microsoft 365 and Google Workspace environments.
• Experience managing IT security, user access, and endpoint devices.
• Experience supporting a Microsoft-to-Google Workspace migration preferred.
• Comfortable being the face of IT, with experience leading onboarding, training, or other teammate-facing initiatives preferred.
• Experience building automations or scripts to eliminate manual work preferred.
• Familiarity with Slack, Zoom, and LastPass (or similar password management tools) preferred., * Microsoft 365 administration (Exchange, SharePoint, Teams, OneDrive)
• Google Workspace administration (Gmail, Drive, Meet, Admin Console)
• Identity and access management: SSO, MFA, Azure AD / Google Directory
• Endpoint management / MDM platforms and antivirus / endpoint security tools
• Backup and disaster recovery solutions
• Network administration (routers, firewalls, VPNs)
• Ticketing / help desk platforms (JIRA)
• Cloud storage and file migration
• Basic scripting for automation (PowerShell, Google Apps Script)
• Information architecture and knowledge management systems (wikis, intranets, shared drives)
• AI tools and platforms, including training/fine-tuning on internal knowledge bases and prompt engineering

Preferred Skills:

• Proactivity: Anticipates needs and opportunities rather than waiting for a ticket, and regularly brings new ideas, tools, and automations to leadership.
• Outgoing and People-Oriented: Genuinely enjoys engaging with people and is a warm, approachable, visible presence for teammates, especially new hires.
• Ownership and Accountability: Executes IT operations with a high level of accuracy and accountability, maintaining system reliability, security, and business continuity.
• Problem Solving: Diagnoses and resolves technical issues with sound judgment, keeping the business running smoothly through periods of transition and growth.
• Communication: Maintains strong communication and collaboration across teams, keeping the business informed and supported.
• Continuous Improvement: Delivers measurable improvements in efficiency, uptime, and user support while modernizing ChoiceLocal’s technology stack.

Pay range and compensation package:

Competitive salary based on experience.