IT Support Specialist

Our client is searching for an experienced IT Support Specialist for their NYC office. You will have significant experience in supporting a fast-paced, high-growth environment. You are comfortable working as part of a distributed team and will be primarily supporting the engineering and operations in NYC and remotely across the US, Mexico, and Eastern Europe., * Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware

• Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio, Deep Freeze)
• Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing
• Create accounts for new hires
• Deploy and support software to end-users
• Respond to support requests in the IT Helpdesk both in person and via a ticketing system
• Manage inventory for hardware and software

You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure., * 2-3+ years of experience in IT support roles.

• Basic networking skills, including an understanding of servers, switches, WiFi, etc.
• Knowledge of administration of Apple computer products using enterprise management tools
• Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence
• Strong OS X and Mac hardware troubleshooting experience, positive, service-oriented attitude
• Solid problem solving skills
• Ability to lift heavy equipment (50+ pounds) as needed