Application Systems Manager

The Application Systems Manager is responsible to oversee the day to day operations of a defined set of applications (clinical, administrative, or financial). This includes activities related to the analysis, configuration, testing, support, release, training, and/or implementation of these technologies. Typically these systems are utilized across multiple hospitals, clinics, divisions. This position is responsible to adopt best practice standards that are in line with IS and business strategies.

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, Washington.

Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings

Scope

Directs the operations of the department/function responsible for clinical, administrative, or financial systems

Manages budgets and financial assets to achieve financial objectives.

Oversees human resource management and staff training for the department.

Majority of day to day work is spent managing the work of the team rather that participating in the technical delivery of the work.

Job Essentials

1. Provides technical leadership and direction for department/area and is responsible for the day-to-day operations of a group of employees including employee engagement, adoption of best practices, and problem resolution.
2. Accountable to plan and manage the daily operations within the parameters of their departmental operating and capital budgets.
3. Responsible for directing the work of employees for area of accountability, including hiring, goal setting, coaching and mentoring, employee recognition and training, and performance management which includes disciplinary action.
4. Manages customer, stakeholder, and as applicable, vendor relationships and expectations.
5. Regularly communicates with staff and manages resource allocation to projects to ensure timely delivery within budget and according to requirements.
6. Coordinates technical interdependencies, schedules, and business requirements with other project teams and with key business stakeholders.
7. Responsible to provide adequate technical and application(s) specific training opportunities to ensure staff competencies.
8. Ensures that all staff within the department follows Intermountain defined support and service management best practices (e.g. incident, request, problems, change control, etc.).
9. Facilitates the creation and management and measurement of operating and service level agreements for assigned applications.
10. Defines, manages, and monitors application specific metrics as outlined in the SLA, OLA (e.g. incident, request, problems and time to resolution and overall customer satisfaction.
11. Effectively coordinates across IS teams to develop and test solutions and to resolve incidents and problems driving to true root cause analysis and process improvements. Focuses on prevent reoccurrence.
12. Oversees the creation and on-going maintenance of technical support related documentation required to effectively support each application. Facilitates training of staff., The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

Bachelor’s degree in healthcare or computer technology related field. Degree must be obtained through an accredited institution. Education is verified.

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Four years experience in healthcare or computer technology related field.

Six years experience configuring, supporting, training, and implementing clinical, financial or administrative systems used in healthcare (hospitals, clinics, insurance, etc.)

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Demonstrated effective leadership and communication skills.

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Demonstrated strong analysis, problem resolution, judgment, and decision-making skills.

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Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment.

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Experience working in a team-oriented, collaborative environment.

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Experience working in a healthcare environment

Preferred Qualifications

Two years management experience

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Three years experience supporting healthcare applications.

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Experience working in a healthcare environment.

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Results oriented.

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Self motivated and directed.

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Keen attention to detail.

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Strong customer service orientation.

Interact with others requiring the employee to communicate information.

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Operate computers and other IT equipment requiring the ability to move fingers and hands.

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See and read computer monitors and documents.

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The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$51.73 - $79.87

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

At Intermountain Health, we use the artificial intelligence (“AI”) platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.