Senior IT Professional I

The Senior IT Professional I, as a member of the IT Operations & Support department, under general direction, provides technical oversight for administering multiple complex Saas applications and other services and ensuring compliance with the unit’s technical standards on behalf of the Texas A&M University System., Configure and maintain SaaS applications (e.g., document management, workflow automation, collaboration tools).

• Monitor system performance, troubleshoot issues, and coordinate with vendors for resolution.

• Manage user access, roles, and permissions in accordance with security policies.

• Support the implementation of SaaS applications and upgrades to existing systems.

• Assist to develop and manage interfaces with internal and external systems to support core functionality of the applications managed (e.g., ERP, Identity management, CRM).

• Ensure data accuracy, retention, and compliance with records management policies and regulatory requirements for LERMS and other applications.

• Assist in audits and reporting related to data access, retention, regulatory requirements and system usage.

• Maintain system documentation, including configuration guides, standard operating procedures (SOPs) and change logs.

• Assist with developing and delivering training materials and sessions for end-users.

• Develop, maintain, and optimize reports and dashboards to support operational, compliance, and strategic decision-making across the organization.

• Collaborate with stakeholders to define reporting requirements for LERMS and other applications to deliver actionable insights using built-in reporting tools or external Bl platforms.

• Manage data exports, imports, and transformations to support business processes and integrations for LERMS and other applications.

• Participate in training and professional development sessions.

• Other duties as assigned.

Bachelor’s degree in applicable field or equivalent combination of education and experience.

• Five years of related technology experience.

Knowledge, Skills and Abilities:

• Knowledge of Information Technology Service Management and Infrastructure Library (ITSM/ITIL) concepts and practices.

• Knowledge and experience with IT architecture, project management, change management, and quality assurance methodologies.

• Knowledge and experience in managing enterprise SaaS solutions and enterprise-level operations.

• Ability to multi-task and work cooperatively with others.

Registration, Certifications, and Licenses:

• Ability to pass the state and national fingerprint-based background check to obtain the Criminal Justice Information System (CJIS) Certification.

Preferred Qualifications:

• Experience with administration of law enforcement records management systems.

• Experience with records retention schedules and compliance frameworks.

• Knowledge of scripting or automation tools (e.g., PowerShell, Python).

• ITIL or other relevant certifications.

• Criminal Justice Information System (CJIS) Certified.

$5,500.00 - $6,500.00 per month commensurate with experience.

The System Offices is one of several system members within the Texas A&M University System representing one of the largest systems of higher education in the nation, with a network of 12 universities, a comprehensive health science center, eight state agencies, Texas A&M - Fort Worth and the Texas A&M - RELLIS Campus. The Texas A&M University System mission is to provide education, conduct research, commercialize technology, offer training, and deliver services for the people of Texas and beyond.

The System Offices, within the Texas A&M University System, provides an outstanding benefits package including, but not limited to: competitive health benefits; paid vacation, sick leave, and holidays; a defined benefit retirement plan to include an employer contribution through Teachers Retirement System of Texas (TRS); if applicable, a defined contribution retirement plan to include an employer contribution through an approved ORP vendor: additional voluntary tax deferred annuity (TDA) options; tuition assistance; and wellness programs to promote work/life balance.