Information Technology Help Desk Administrator

Seeking a hands-on IT Help Desk Administrator to serve as a key resource for employee technology support across multiple locations. This individual will be responsible for resolving day-to-day technical issues, supporting end-user devices, maintaining equipment inventories, and assisting with workstation deployments.

The ideal candidate combines strong technical aptitude with a customer-first mindset and enjoys partnering with employees to ensure a seamless technology experience. This role contributes directly to maintaining reliable systems and a productive work environment.

Primary Responsibilities

• Deliver front-line IT support for employees, addressing issues related to workstations, software applications, mobile devices, and business technologies.
• Investigate, troubleshoot, and resolve technical problems involving hardware, operating systems, applications, and network connectivity.
• Provide high-touch support for executive leadership and other critical stakeholders.
• Deploy, configure, upgrade, and replace desktop and laptop systems as needed.
• Support Apple mobile technologies including iPhones and iPads.
• Assist with employee onboarding and offboarding processes, including device provisioning and access setup.
• Maintain and troubleshoot conference room and collaboration technologies, including audiovisual equipment and video conferencing solutions.
• Install and support approved software applications and peripheral devices.
• Monitor and maintain IT asset inventory records, ensuring accurate tracking of equipment and licenses.
• Record support activities, issue resolutions, and technical procedures within service management tools.
• Escalate complex or recurring issues to appropriate technical teams when required.
• Communicate effectively with users of varying technical backgrounds.
• Recommend process improvements and proactive solutions to reduce recurring support requests.
• Participate in departmental projects, technology rollouts, and other initiatives as assigned.

Required Experience & Skills

• Three or more years of experience in an IT Help Desk, Desktop Support, End User Support, or similar technical support environment.
• Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
• Knowledge of mobile device support, including iOS and iPadOS platforms.
• Familiarity with Active Directory, endpoint management tools, and remote support technologies.
• Experience with device imaging, software deployment, workstation setup, and hardware diagnostics.
• Strong problem-solving abilities with exposure to desktop, networking, and endpoint technologies.
• Ability to independently install, configure, and troubleshoot hardware and software systems.
• Proven ability to work effectively with both technical teams and business users.
• Strong verbal and written communication skills with a commitment to excellent customer service.

Education & Certifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related discipline is preferred.
• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Endpoint Administrator, ITIL, or related credentials are considered a plus.

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers