NOC Analyst
MSR Technology Group LLC
Crownsville, MD, United States
12 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Starter
Experience required
1 year minimum
Compensation
$72,800.0
Working hours
Shift work
Job source
Tech stack
Border Gateway Protocol
Data Transmissions
Hot Standby Router Protocol
Tivoli Management Framework
Internet Protocol
Microsoft Office
Network Monitoring
TCP/IP
Network Routers
Software Troubleshooting
Firewalls (Computer Science)
Cisco
+1 more
Servicenow
Job description
- Monitor and troubleshoot IP networks, systems, routers, switches, firewalls, and circuits
- Monitor network performance and coordinate with telecom providers for service restoration
- Troubleshoot and resolve Tier 2 network/system incidents
- Work with incident management tools and maintain accurate incident documentation
- Troubleshoot Cisco devices, TCP/IP, HSRP and BGP
- Support high-availability network and data communication environments
- Escalate complex issues and collaborate with senior NOC/network engineers
- Provide strong customer support while managing multiple incidents and priorities
Requirements
Education: HS Diploma/GED + 2 years relevant experience OR Associate degree + 1-2 years relevant experience, * Network+ Certification
- Strong knowledge of TCP/IP networking
- Hands-on experience troubleshooting Cisco devices
- Experience with HSRP/BGP
- Understanding of ITIL/ITSM
- Strong troubleshooting, communication, multitasking and attention-to-detail skills
Preferred
- CCNA
- Remedy / Netcool
- ServiceNow
- Microsoft Office 365
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