IT Support & Microsoft 365 Engineer

• Provide technical support to customers, including troubleshooting issues such as Outlook, network connectivity, and device problems
• Investigate security incidents, phishing reports, and compromised accounts
• Configure and support Microsoft 365, including Entra ID, Exchange, SharePoint, and OneDrive
• Set up and deploy laptops and other devices, including using Intune and Autopilot
• Support Windows and macOS devices, networks, Wi-Fi, firewalls, VPNs, MFA, and Conditional Access
• Carry out customer onboarding and offboarding, proactive IT and security checks, and customer projects such as office moves
• Take ownership of customer issues by investigating, asking questions, communicating progress, documenting work, and involving colleagues when needed
• Participate in the out-of-hours on-call support rota
• Visit customer sites occasionally, including in London, for technical support, deployments, and project work

Technologies:

• Support
• macOS
• Microsoft 365
• Microsoft Intune
• Network
• Security
• SharePoint
• Windows
• Office 365
• Cloud
• LESS, We offer an office-based technical support role in Basingstoke, working alongside our technical team; this is not a hybrid or remote position. The salary starts at £30,000 per year, with a minimum additional payment of £150 for each on-call week and at least 12 on-call weeks per year, equivalent to at least £1,800 in additional annual earnings. Most work is based in Basingstoke, with occasional customer site visits, including London. We offer variety across customers, technologies, and projects, real responsibility, opportunities to keep learning, and colleagues to collaborate with when tackling difficult problems. The role involves regular customer contact and a focus on taking ownership and delivering a good customer experience.

• Ideally, experience in IT support, an MSP, a service desk or a similar technical environment
• A good understanding of Windows and Microsoft 365
• Technical curiosity, a willingness to learn, and an interest in troubleshooting
• Strong customer communication skills, including explaining technical issues clearly
• A sense of ownership, good judgement about when to investigate further or ask for help, and the ability to keep customers updated
• Clear, thorough ticket documentation
• Experience with one or more of the following is a bonus: Microsoft Intune, Microsoft Defender, Entra ID, Exchange Online, Conditional Access, SharePoint, OneDrive, Microsoft Autopilot, networking, firewalls, macOS, RMM platforms, or PSA/ticketing systems
• Ability to commute reliably to Basingstoke RG24 8GT or plan to relocate before starting
• UK work authorisation