Professional Services Consultant

Experteer Overview In this role you will guide onboarding for Guesty’s customers, turning them into proficient users of a scalable hospitality platform.You’ll partner with clients to tailor configurations, deliver impactful training, and ensure smooth adoption while acting as the trusted advisor.You’ll work cross-functionally to gather feedback and drive product improvements, contributing to customer success at scale.This is a hands-on, client-facing role that blends technical problem-solving with clear communication and process ownership.Compensaciones / Beneficios * Lead customer onboarding with configuration, training, and relationship management * Build strong client relationships and act as trusted advisor * Customize account settings to meet client needs and optimize usage * Conduct product training sessions via video and tailor to client needs * Maintain regular follow-ups to boost engagement and utilization * Serve as primary contact during onboarding for product usage questions * Develop deep knowledge of the Guesty platform to support customers * Troubleshoot technical issues and provide timely solutions * Assess customer business and technical needs to propose best-fit configurations * Gather feedback for Product teams and help create onboarding materials and best practices * Own project elements: requirements gathering, data migration/validation, and configuration * Handle escalations with CSM and CX teams to resolve issues Responsabilidades * 3+ years in a similar Professional Services, Technical Account Manager, or Enterprise Support Engineer role in a B2B SaaS company * Professional proficiency in French plus German or Portuguese * Technical background with proven problem-solving and decision-making abilities * Strong interpersonal and communication skills for diverse stakeholders * Proven project ownership and ability to manage multiple tasks in a fast-paced environment * Culture fit: humble, eager to learn, proactive team player * Excellent time management and adaptability to learn new products and trends * Customer-focused, friendly, patient, and professional demeanor * Experience with Salesforce is a plus; intermediate Google Suite; Excel skills required * Bonus: accounting knowledge (trust accounting, ledgers, reporting, reconciliations) * Bonus: Spanish and/or Italian is nice to have Requisitos principales *

Account Manager, or Enterprise Support Engineer role in a B2B SaaS company * Professional proficiency in French plus German or Portuguese * Technical background with proven problem-solving and decision-making abilities * Strong interpersonal and communication skills for diverse stakeholders * Proven project ownership and ability to manage multiple tasks in a fast-paced environment * Culture fit: humble, eager to learn, proactive team player * Excellent time management and adaptability to learn new products and trends * Customer-focused, friendly, patient, and professional demeanor * Experience with Salesforce is a plus; intermediate Google Suite; Excel skills required * Bonus: accounting knowledge (trust accounting, ledgers, reporting, reconciliations) * Bonus: Spanish and/or Italian is nice to have Requisitos principales *