Senior Escalations Manager - Remote Global Support

TWILIO

Málaga, Spain

1 day ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

5 years minimum

Working hours

Regular working hours

Job source

www.buscojobs.com.es

Tech stack

Microsoft Excel JIRA Tableau (Software) Twilio Zendesk

Job description

Twilio in Spain (remote-first) is hiring a Staff Escalations Manager 4 to lead a global team of escalation managers. You will mentor, scale processes, and drive improvements in incident management while coordinating with product, support, and engineering to deliver timely, executive-ready communications.The role requires 5+ years in client-facing technical support, experience with Tableau, Excel, Jira, Zendesk, and a proven track record of coaching teams, managing multiple projects, and#J-*****-Ljbffr

Requirements

The role requires 5+ years in client-facing technical support, experience with Tableau, Excel, Jira, Zendesk, and a proven track record of coaching teams, managing multiple projects, and #J-*****-Ljbffr

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