Manager, Tech Ops Performance Analytics

Sun Country Airlines is seeking a Manager, Tech Ops Performance Analytics to be responsible for managing the day-to-day operational relationship with Amazon, ensuring contractual compliance, driving continuous improvement in freighter operational performance, and providing feedback on schedule structure.

Essential Roles and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Relationship management:

• Manage day-to-day operational relationship with Amazon, e.g., daily calls and Weekly and Quarterly Business Reviews (WBRs and QBRs)
• Lead the coordination and resolution of Amazon operational issues, e.g., research and write responses to Amazon requests/suggestions
• Leverage the relationship to provide Sun Country with “more than” the minimum required of Amazon per the contract, e.g., obtain final schedules in time for pilot bid, maximize HMV counts in March to maximize pax flying, justify spare counts, etc.

Contractual compliance:

• Ensure both parties adhere to Amazon contract, e.g., audit “misses” to Controllable A15, provide final monthly dollar penalties to finance, etc.

Continuous improvement:

• Improve freighter operational performance through root cause analysis of pilot, maintenance, and fueling/catering disruptions, e.g., pilot fatigue mitigation, engineering reliability initiatives, alternate means to deliver crew meals, etc.

Schedule structure

• Analyze schedule structure and provide feedback to Amazon in order to build reliable, recoverable, and crew productive schedules, e.g., Min Mx Requirements, swaps options, etc.

Perform any other related duties assigned by management

• Bachelor’s Degree
• Previous airline and/or airline industry experience
• Strong analytical skills with 2+ years of analytical and team-leadership experience
• Ability to summarize and communicate the results of/conclusions from the data analysis
• Ability to meet deadlines in a fast-moving and high-demand environment, e.g., anticipating requests, managing competing priorities, maintain positive attitude, and drive toward results
• Proficient with Microsoft Office, e.g., PowerPoint and Excel (including pivot tables, graphs, macros, and “linked” spreadsheets)

Preferred Skills:

• Experience with flight crew analytics
• Experience with reliability engineering
• Experience with BI tools such as Tableau and Power BI

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Manager Tech Ops Performance Analytics you’ll enjoy these benefits and more:

• Comprehensive benefit package including dental and vision
• PPO and high-deductible health plans
• Health savings accounts (HSA and FSA)
• Dependent Care
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support, Pay range: $85,000 - $125,000 USD annually. This is the base compensation hiring range for this role.

Classification:

Full-Time, Exempt

About Sun Country Airlines

We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we’re making travel more attainable.

With more than 40 years of Minnesota roots, we’re a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you’ll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.