Applications Administrator

The Applications Administrator provides administration, maintenance, troubleshooting, testing, training, and support for applications utilized by the Clerk’s Office, including CM/ECF and related applications. The incumbent serves as an Appellate Case Management/Electronic Case Filing (CM/ECF) system administrator and is responsible for data quality assurance, maintenance of the system dictionary, and analysis of CM/ECF data to ensure the integrity and efficiency of the court’s case management processes. The incumbent also develops and maintains reports, dashboards, and business intelligence solutions using CM/ECF and related data to support court operations, quality control, workload management, and management decision-making.

• Serve as a staff resource for ECF issues and coordinate solutions
• Design, configure, test, and implement improvements to the court’s use of CM/ECF and related applications. Plan, coordinate, implement, test, and train on new versions and releases, and communicate applicable system changes to operations management and working groups.
• Maintain CM/ECF database information through data-quality checks and corrective actions; manage the court dictionary and party database; identify trends and recurring input errors; and provide corrective training. Develop complex SQL queries, reports, dashboards, and business intelligence solutions to identify data errors, inconsistencies, and trends, validate reporting results, and support court operations and management decision-making.
• Develop and maintain technical and end-user documentation
• Provide second-level technical troubleshooting and filing assistance for public filers. Work independently with judges, attorneys, court staff, Administrative Office staff, and other courts to resolve CM/ECF and related application issues.
• Perform other duties as assigned

A bachelor’s degree in information technology, computer science, data analytics, business information systems, or a related field is preferred, with relevant specialized experience considered in place of education.

The ideal candidate has strong analytical, problem-solving, and technical skills, including experience supporting applications, databases, case management systems, SQL, reporting, and data quality.

They communicate effectively, develop clear documentation and training materials, work independently and collaboratively, and demonstrate organization, attention to detail, sound judgment, initiative, professionalism, discretion, confidentiality, and the ability to manage multiple priorities effectively consistently.