Network Operations Resident Engineer

• Serve as the primary technical resource supporting network operations and infrastructure initiatives.
• Act as the technical liaison between the customer and HPE Networking teams.
• Provide day-to-day support for campus switching, routing, and wireless infrastructure.
• Troubleshoot and resolve complex network issues with HPE Networking support and engineering.
• Support technology refreshes, upgrades, migrations, and expansion projects.
• Analyze network performance and recommend improvements for reliability, scalability, and efficiency.
• Develop implementation, validation, rollback plans, and operational runbooks.
• Plan, test, validate, and support software upgrades and deployments.
• Coordinate hardware lifecycle activities and RMA management.
• Deliver operational reviews and status updates on network health, risks, and initiatives.
• Provide knowledge transfer and mentoring to customer personnel.
• Identify opportunities for automation and operational improvement.
• Define and promote best practices for deployment, operations, and lifecycle management of HPE Networking solutions.

Campus Switching and Routing:

• Support enterprise campus switching and routing infrastructure.
• Perform configuration, troubleshooting, maintenance, and operations.
• Troubleshoot VLANs, spanning tree, link aggregation, routing, multicast, and high availability.
• Support EX Series and QFX Series switching platforms.
• Support software upgrades, hardware replacements, and refresh projects.
• Assist with implementation and validation of new network services.
• Support large-scale switch deployments, migrations, and expansions.
• Provide support for EVPN/VXLAN architectures where applicable.

Wireless and AI-Driven Networking:

• Support wireless environments utilizing Mist Wireless Assurance.
• Support AI-driven operations through Mist Wired Assurance and Marvis AI.
• Use AI-driven insights, analytics, and service-level data to identify and resolve issues.
• Analyze user experience metrics, client performance, and service indicators.
• Support monitoring, optimization, and adoption of AI-assisted capabilities.
• Assist with modernization and migrations from legacy wireless to Mist-managed solutions.
• Recommend improvements that enhance user experience and performance.

Network Migration and Transformation:

• Support large-scale migration and transformation initiatives.
• Participate in planning, implementation, testing, and validation.
• Migrate legacy environments to modern cloud-managed platforms.
• Validate operational readiness and ensure service adoption post-implementation.
• Minimize risk through structured change management and testing.
• Assist with deployment and activation of new infrastructure.

Advanced Troubleshooting and Incident Management:

• Lead investigations for complex and business-critical incidents.
• Perform root cause analysis and recommend corrective and preventive actions.
• Coordinate with HPE Networking support and engineering to resolve issues.
• Escalate and manage critical issues through HPE support processes.
• Correlate issues across wired, wireless, authentication, routing, security, and applications.
• Develop troubleshooting documentation and operational best practices.
• Manage technical cases through resolution and support major incident reviews.

Monitoring, Reporting, and Documentation:

• Continuously monitor network health and performance.
• Produce reports on incidents, trends, risks, and improvements.
• Maintain procedures, configuration standards, and documentation.
• Create implementation, testing, validation, and rollback plans.
• Participate in service reviews and governance meetings.
• Deliver regular executive and technical status updates.

We are seeking a Network Operations Resident Engineer to join our dynamic team. The ideal candidate will have strong experience in enterprise campus networking, large-scale switching and routing, wireless, and AI-driven operations and a proven ability to stabilize and optimize network operations while driving migrations, upgrades, and lifecycle initiatives., * 5+ years supporting large-scale enterprise network environments.

• Strong expertise in enterprise switching and routing, including Layer 2 and Layer 3 concepts.
• Hands-on experience with EX Series and QFX Series switching platforms.
• Experience with routing protocols such as OSPF and BGP.
• Experience with Mist Wireless Assurance, Mist Wired Assurance, and Marvis AI.
• Background supporting large campus networks and wireless deployments, including migrations and upgrades.
• Strong troubleshooting, fault isolation, and root cause analysis skills.
• Experience with large-scale migration, modernization, and lifecycle projects.
• Experience collaborating with HPE Networking support and engineering teams.
• Strong customer-facing communication and relationship management abilities.
• Ability to work independently as a trusted technical advisor with excellent documentation and presentation skills.
• Experience supporting production networks in visible enterprise organizations.
• Must be based in and legally authorized to work in the United States.

Preferred Skills:

• Experience with EVPN/VXLAN campus architectures.
• Familiarity with automation for network operations and reporting.

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.