Senior CCaaS Developer (Google GECX)

Diverse Lynx LLC

Louisville, KY, United States

25 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

2 years minimum

Compensation

$104,000.0

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Java (Programming Language) Artificial Intelligence Python (Programming Language) Node.Js Software Engineering Systems Integration Google Cloud Chatbots Generative AI Restful APIs

Job description

Responsible for developing and implementing conversational AI and customer engagement solutions using Google Customer Engagement Suite. Responsibilities

Build Dialogflow CX virtual agents.
Configure CCAI solutions.
Develop Agent Assist functionality.
Implement knowledge connectors and integrations.

Requirements

5+ years of application development experience.
2+ years of Google Contact Center/CCAI experience.
Expertise in:

o Dialogflow CX o Google Agent Assist o Vertex AI o Google Cloud Services o REST APIs

Java, Python, or Node.js.

Preferred Skills

Contact Center migration experience.
Healthcare payer experience.
Conversational AI and Generative AI implementation experience.

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