SAP Trainer

We are seeking experienced SAP Trainers to support SRP’s Customer Modernization initiative involving SAP Service Cloud V2, SAP Sales Cloud, and related customer service technologies. This individual will support user readiness, adoption, and training efforts for employees transitioning from legacy systems into a new SAP environment.

Trainers will participate in an 8-week Train-the-Trainer (TTT) program beginning in August and will subsequently deliver instructor-led training and learner support for Contact Center personnel and other business stakeholders. The largest impacted stakeholder group is SRP’s Customer Contact Operations (CCO) organization, where trainers will support large-scale training efforts consisting of approximately 25 learners per cohort across multiple concurrent classes.

The ideal candidate has experience training end users on enterprise software platforms, facilitating virtual classrooms, and supporting technology implementations and go-live initiatives. Candidates with utility industry experience, contact center training experience, or SAP Service Cloud V2 experience are highly desired.

Responsibilities Participate in Train-the-Trainer sessions to learn new SAP functionality and business processes Deliver virtual and instructor-led training sessions to business users Facilitate learner engagement and participation throughout training programs Support users during hands-on exercises within training environments Answer questions related to system functionality and business processes Help users successfully transition from legacy systems into new SAP-based workflows Reinforce new business processes, workflow changes, and adoption efforts Partner with project teams and fellow trainers to ensure successful user readiness Conduct teach-backs, practice sessions, and knowledge reinforcement activities as needed Support training delivery for large learner populations across multiple concurrent cohorts Provide post-training support and knowledge reinforcement as needed

5+ years of corporate training, instructional delivery, enablement, learning & development, or training experience Experience training users on SAP platforms or supporting SAP-related business process training Experience supporting enterprise software implementations, digital transformations, or go-live programs Experience facilitating virtual instructor-led training sessions Strong presentation, classroom facilitation, and communication skills Ability to explain complex business processes and system functionality to end users Experience supporting learners during hands-on software training exercises Experience training large groups of learners in classroom or virtual environments Preferred Qualifications SAP Service Cloud V2 experience SAP Service Cloud experience SAP Sales Cloud experience SAP CRM experience S/4HANA exposure Utility industry experience Contact Center or Customer Service Operations training experience End-user software training experience Train-the-Trainer experience Change Management and User Adoption experience Experience with Articulate Storyline, WalkMe, YouPerform, Computer-Based Training (CBT), Learning Management Systems (LMS), or interactive training simulations Experience supporting customer modernization, CIS, CRM, or enterprise system transformation initiatives