Enterprise IT Maintenance Planner - TSSCI w/ Poly

The Enterprise IT Maintenance Planner improves organization effectiveness by anticipating and eliminating potential mission delays through planning, scheduling, and coordination of Customer Maintenance Activities (MAs). The proactive nature of this position demands an experienced professional with operational experience in scheduling, coordination, management of IT Changes (maintenance activities), and documentation.

Skills and Requirements

• Maintains enterprise maintenance schedules, collaborating with the Integrated Service Center (ISC) Enterprise COMM NOC, external agencies/customers, and field units
• Provides Situational Awareness support to the Customer, to include reviewing maintenance activities, updating reports, passing down documentation, monitoring chat rooms, and communicating potential impacts to service operations
• Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, and service capability
• Proactively monitors high priority maintenance activities limiting impacts to mission/Business/Enterprise critical services
• Supports the Government with Situational Awareness of upcoming maintenance requests and correlates on-going incidents to identify any possible impacts to Enterprise Operations Squadron managed and monitored systems
• Prepares daily maintenance status briefings, charts, and reports to for Government leadership
• Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers
• Supports the Government by performing daily ad hoc tasking from the Customer
• Generates Situational Awareness notification via various messaging systems for distribution to customers
• Provides technical assistance, when requested, by the Customer in support of defined duties
• Provides coordination, data collection, and other support to the After Action Report process
• Integrates ITIL 4 best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
• Demonstrates an understanding of LAN/WAN network services, and Carrier Ethernet Responsible for facilitating the process to collect and define client requirements.
• Provides advice and recommendations on process best practices.

• Proficient in word processing, spreadsheets, and desktop applications
• Strong communication and interpersonal skills
• Strong logic and analytical skills
• Strong customer service skills and experience
• Excellent oral and written communication skills
• Proven ability to multi-task and prioritize, with an attention to detail, in a fast-paced environment
• Excellent organizational skills
• Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems, ITIL Service Operations, ITIL Service Operations Analysis, CCNP, CCNA, AWS Associate or better, VMWare vSpere, or MCSA