Systems Administrator

We are looking for a Systems Administrator for a contract-to-hire opportunity in Macedonia, Ohio. This position blends hands-on technical support with entry-level Salesforce administration, making it ideal for someone who enjoys solving user issues while expanding their platform expertise. The role offers a hybrid work arrangement and the chance to build experience across both day-to-day support operations and business system administration.

Responsibilities:

Deliver first- and second-level technical support for employees experiencing hardware, software, and access-related problems.

Investigate and address Salesforce user issues, escalating more complex matters when needed to keep systems running effectively.

Build and update reports and dashboards within Salesforce to help teams access meaningful business information.

Manage user accounts, permissions, and basic platform settings to support secure and efficient system use.

Assist with onboarding activities by preparing accounts, configuring access, and resolving setup-related questions for new team members.

Work closely with internal technology teams and Salesforce specialists to support system improvements and ongoing service needs.

Track support requests through resolution while maintaining clear communication with end users throughout the process.

At least 2 years of experience in help desk, desktop support, or service desk environments. Hands-on exposure to Salesforce support or administration; experience with a similar CRM platform may also be considered. Strong troubleshooting ability across user devices, applications, and account access scenarios. Clear communication skills with a customer-focused approach to technical support. Ability to work with reporting, data, and business users in a structured support setting. Familiarity with technologies such as Active Directory, Microsoft Windows Server, Windows 10, and Dell hardware. Salesforce Administrator certification is a plus, and interest in pursuing certification is highly valued., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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