Implementation Manager

As a Sr. Implementation Manager, you play a vital role in our growing company. You are the primary point of contact for large, strategic partners during the onboarding process from start to finish, owning our most complex accounts - large, strategic, and multi-product/multi-campus implementations.

Beyond your own implementation projects, you act as a mentor and multiplier for the team - coaching Implementation Managers and Associates, contributing to org-wide process and documentation standards, and helping define what great implementation looks like as our product footprint evolves.

Success in this role means independently navigating ambiguity, bringing strategic depth to every engagement, and being viewed by partners as a trusted advisor rather than just an implementation contact. We’re looking for someone with a customer-first mentality who brings prior CRM or complex systems implementation experience, operates with minimal oversight, and is energized by helping extend our thoughtful implementation process to the additional needs of more data-heavy, complex implementations.

What You’ll Do

• Serves as the primary point of contact for partners during implementation, owning enterprise, strategic, and multi-product/multi-campus accounts.
• Responsible for successful adoption, onboarding, and launches associated with the assigned accounts as well as a smooth transition to Partner Success.
• Ensures EdSights Partners are following change management best practices, often providing change management coaching to ensure each Partner team and persona is involved and informed accordingly.
• Proactively identifies and mitigates partner and delivery risk in collaboration with Partner Success counterparts.
• Partners closely with Product and Technical Integrations to help define implementation methodology, configuration standards, and documentation for new and evolving account types - applying our existing implementation process and helping expand it to cover the additional needs of more data-heavy, complex implementations like CRM, and contributing more broadly to team-wide process and standards improvement.
• Mentors Implementation Managers and Associates; serves as an escalation resource for peers on complex partner relationship or delivery challenges.
• Maintains Project Plan for each account via PM tracking tools (Asana, Salesforce, etc).
• Collaborate across internal teams to ensure tasks are completed for implementation.
• Expert proficiency at time management, estimates to completion, and calendar management; sets and manages proper expectations with partners with minimal oversight.
• Configure automated SFTP integrations for partners in a way that optimizes future, ongoing data syncs.
• Assist EdSights partners with basic field mapping and data alignment conversations and decisions, at times serving as a liaison between the Partner and EdSights technical teams., Leads implementation strategy and integration workstreams for Engine X corporate card customers. Owns deployments from contract through first transaction and adoption, including ERP, HRIS, SSO, and expense-platform integrations. Partners with Sales, Product, and Engineering to resolve implementation blockers, shape product priorities, scope complex deals, define technical requirements, and accelerate time to first transaction. Also provides senior leadership for corporate card program implementations. Top Skills: BrexCard Issuing InfrastructureConcurExpensifyHrisNetSuiteOraclePayments InfrastructureRampSage IntacctSAPSso Community Health Systems

Project Manager

Yesterday In-Office or Remote United States Senior level Senior level Healthtech Leads complex, multi-facility Oracle Health and Cerner EHR implementation projects from planning through stabilization. Manages scope, budgets, vendors, risks, milestones, stakeholder engagement, executive reporting, and change management. Coordinates hospital executives, clinicians, technical teams, PMO partners, and vendor resources to deliver projects on time and within budget. Mentors junior project staff and ensures adherence to PMO standards and governance. Top Skills: AsanaCernerConfluenceJIRAMS OfficeMicrosoft ProjectOracle Health EhrServicenowSmartsheet

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

• 4-6+ years in implementation, onboarding, or customer-facing SaaS roles, including at least 1-2 years managing enterprise or strategic accounts.
• Required: 3+ years of hands-on CRM implementation experience - configuration, data migration, workflow/automation setup, integrations. Platform-agnostic, though experience with a higher-ed-specific CRM is a strong plus: EAB Navigate, Slate (Technolutions), Salesforce Education Cloud/EDA, Element451, Ellucian CRM Recruit/Advise, or similar.
• Multi-threaded stakeholder management - building relationships across senior and cross-functional partner contacts, not just a single day-to-day contact.
• Change management experience, ideally supporting partners through adoption of a new or unfamiliar system.
• Ability to coach and mentor peers - sharing judgment, unblocking others, and contributing to team culture.
• Exceptional communication and customer service skills; high EQ and the ability to build rapport across a variety of stakeholders.
• Project management skills both internally and externally, utilizing project management tools and maintaining project plans.
• Teaching and facilitation skills, with the ability to adapt training content and approach to different partner audiences.
• Experience in higher education is a plus.

Senior Implementation Manager Aptitude & Mindset

• Self-starter with a strong bias for action and sharp problem-solving instincts - takes initiative, drives outcomes, and moves ideas into execution without requiring significant oversight.
• Change-oriented problem solver - comfortable adapting established process to new complexity, and viewed by partners and peers alike as a steady, trusted guide through that change.
• Customer First mindset - builds trust with customer teams, communicates proactively, and treats the customer experience as an integral part of high-quality delivery., Lead hardware and software implementations, for strategic accounts, managing projects from sales handoff through deployment, training, post-implementation support, and transition to clinical success teams. Own project plans, milestones, budgets, customer relationships, cross-functional coordination, and process improvements. The role requires enterprise implementation experience, strong project management and communication skills, lean methodology knowledge, and up to 80% travel.

1. Take-Home Assignment / Group Interview - This is an opportunity to showcase your skills in a tangible way.
2. Leadership Call - You’ll meet with our VP of CX and one of the co-founders, Claudia or Carolina for a final chat!
3. References - We’ll ask for 3 references. Ideally, 2 will be previous managers.
4. Offer!

Why join EdSights?

• Make a real impact in higher education - Be part of a mission you can be proud of to help colleges and universities better support students through AI-driven insights, real-time engagement, and student-centered technology.
• Join a values-driven, collaborative culture - Be part of a kind, inclusive, “no-ego” team that prioritizes trust, transparency, and respect.
• Grow with a fast-scaling EdTech company - EdSights is ranked on Inc. 5000 for rapid growth and innovation.
• Enjoy flexibility and competitive benefits - Remote-friendly work, unlimited PTO, paid parental leave, competitive compensation, new Apple hardware, 401k matching, and strong health and wellness benefits.

Senior level Owns complex enterprise and multi-campus SaaS implementations from onboarding through launch, ensuring adoption and smooth transition to Partner Success. Manages project plans, change management, stakeholder communication, risk mitigation, CRM integrations, SFTP configuration, field mapping, and data alignment. Mentors implementation team members, improves implementation standards, and serves as a trusted advisor to strategic higher-education partners. The summary above was generated by AI

At EdSights, we’re building the technology for higher education to understand what students are actually thinking and feeling, so they can act before small struggles become big problems. We call it Student Voice Intelligence: engaging students in real-time, AI-powered conversations, uncovering the real drivers of attrition, and delivering those insights to power student success and enrollment workflows.

Today, we partner with 300+ colleges and universities across the country. We’re backed by an $80M investment from JMI Equity and are in a phase of rapid execution and expansion. This is an opportunity to do meaningful, hands-on work at a high-growth startup tackling one of higher education’s most urgent challenges: helping more students persist from enrollment through graduation.

You’ll join a driven, thoughtful team that values ownership, moves quickly, and cares deeply about building products that make a measurable difference for students.

“EdSights has perhaps the world’s most valuable data set on what college students need to navigate their academic lives.”