IT Support Desk Analyst

Are you an IT Support professional who enjoys troubleshooting, solving technical problems and delivering excellent customer service? Castle Employment Group is recruiting for an IT Support Analyst to join an established and growing technology business in the Hull area. This is a great opportunity to join a supportive technical team where no two days are the same. You’ll be working with a range of customers, resolving IT issues and continuing to develop your technical skills in a busy, varied environment. The Role As an IT Support Analyst, you’ll be responsible for providing responsive and effective technical support, helping customers resolve issues and ensuring a positive service experience. Your responsibilities will include:Providing first-line and general technical support across a range of IT issues. Troubleshooting hardware, software and connectivity problems. Managing support tickets and working towards timely resolutions. Supporting users with Microsoft 365 and Windows environments. Handling customer enquiries via telephone and support systems. Escalating more complex technical issues when required. Working closely with colleagues to maintain high service standards.

About You We’re looking for someone who enjoys problem-solving, communicates confidently and has a genuine interest in IT and technology. Ideally, you’ll have experience or knowledge of:Microsoft 365 and Windows operating systems. Basic networking and IT infrastructure. Diagnosing and resolving technical issues. Working with IT support tickets or service desk systems. Providing technical support to customers or internal users.

Previous experience within an IT support, service desk or Managed Service Provider (MSP) environment would be advantageous. You’ll also need to be organised, adaptable and comfortable managing multiple priorities in a customer-focused environment.

What’s on Offer? Salary of £26,500 - £32,000, depending on experience. 26 days’ annual leave plus bank holidays, increasing with service. Health and wellbeing benefits. Funded training and professional certifications. Dedicated learning and development opportunities. Company social events and team activities. On-site parking. Planned working-from-home arrangements. Supportive team environment with opportunities to develop your technical career.

Interested? If you’re an IT Support Analyst, Service Desk Analyst or IT Technician looking for your next opportunity in the Hull area, we’d love to hear from you. Apply today or contact Castle Employment Group for a confidential conversation.