Technical Support Network Administrator (IT)

This position combines day-to-day technical support with network and systems administration. We are looking for a proactive, dependable IT professional who can independently troubleshoot problems, take ownership of issues through resolution, and help maintain and improve our overall IT environment.

This is a on-site position but there may be times that remote work is required in cases of emergencies and/or special projects., * Provide hands-on technical support for desktops, laptops, printers, mobile devices, software, email, and other employee IT issues.

• Independently diagnose, troubleshoot, and resolve hardware, software, network, server, and connectivity problems.
• Configure and deploy computers, user accounts, applications, permissions, and IT equipment.
• Maintain and troubleshoot LAN, WAN, VLAN, switches, wireless networks, firewalls, TCP/IP, DNS, DHCP, IP addressing, and subnetting.
• Support and maintain Windows Server, Active Directory, Microsoft 365, Hyper-V, backups, and endpoint security.
• Support SQL Server databases and related reporting.
• Support company ERP/MRP and Quality Management systems, including JobBOSS and uniPoint.
• Maintain customer/supplier portals and user access.
• Assist with cybersecurity, access controls, system updates, patching, backups, and IT security policies.
• Maintain accurate IT documentation, equipment inventories, system information, and procedures.
• Coordinate with our MSP, software vendors, and other technology providers when escalation is necessary and follow issues through resolution.
• Assist with IT projects, system upgrades, new equipment deployments, and technology implementations.

AI & Emerging Technology:

• Support and administer company-approved AI tools and applications, including platforms such as ChatGPT and Microsoft Copilot.
• Identify opportunities to use AI and automation to improve workflows, reporting, productivity, and business processes.
• Assist employees with the effective and secure use of approved AI tools.
• Evaluate new AI and technology solutions for cybersecurity, confidentiality, and data-security risks.
• Stay current with emerging AI, cybersecurity, and IT technologies relevant to the business.

• Windows desktop and server environments
• Microsoft 365 and Active Directory
• Hyper-V and virtual environments
• LAN/WAN/VLAN networking
• TCP/IP, DNS, DHCP, subnetting, switches, and firewalls
• Server/system backups and recovery
• Endpoint security and cybersecurity fundamentals
• SQL Server
• ERP/MRP systems
• Mobile devices and business applications
• AI tools and their practical business applications

Highly Desirable Experience:

• JobBOSS ERP
• uniPoint Quality Management
• Manufacturing IT support
• Aerospace or defense industry experience
• Digital Product Definition (DPD)
• NIST SP 800-171 / CMMC
• ITAR-controlled environments
• AI tools, workflow automation, and process improvement

What We’re Looking For:

We are looking for a self-starter and problem solver, not someone who simply waits for tickets or instructions.

The successful candidate must be able to:

• Take ownership of IT problems and follow them through to resolution.
• Independently research and troubleshoot unfamiliar technical issues.
• Prioritize issues affecting production and business operations.
• Take initiative and identify problems or improvements without requiring constant direction.
• Communicate effectively and professionally with both technical and non-technical employees.
• Stay organized and maintain accurate documentation.
• Learn new systems and technologies quickly.
• Work effectively both independently and with outside IT providers.
• Communicate with management in a timely and professional manner via emails and/or texts as required.

Candidates should be prepared to discuss specific examples of networks, servers, systems, and technical problems they have personally configured, administered, troubleshot, or resolved.

Technical knowledge and practical troubleshooting ability may be evaluated during the interview process., * High school or equivalent (Preferred), * LAN: 3 years (Preferred)

• Network Administration: 3 years (Preferred)
• Microsoft Exchange: 3 years (Preferred)
• NIST standards: 3 years (Preferred)
• Microsoft Windows Server: 3 years (Preferred)

License/Certification:

• CCNA (Preferred)

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance