IT Helpdesk Administrator

Position Description .The IT Helpdesk Administrator is a critical role within Baker Electric, Inc., a subsidiary of publicly traded EMCOR Group, Inc., and is located with the Des Moines, IA area. The position supports all IT-related requests from employees, field and office, including, but not limited to, Active Directory maintenance, company property coordination, assisting with new hire and termination access, general security and maintenance update duties. The position is in-office, with remote options as necessary only.Preferred hours: 7:00 a.m. - 4:00 p.m., M-F., Example Duties/Responsibilities :

• Computer, software, printer, & mobile device setup, maintenance and inventory Vista
• Decommissioning and proper disposal of end-of-life IT assets
• Antivirus and patch management/monitoring for computer and server operating systems
• Provide intermediate level Active Directory Users & Computers Support
• Facilitate server backup maintenance and monitoring
• Provide end user technical help desk support and manage Helpdesk tickets in ServiceNow. Respond to end-users and close tickets in a timely manner
• Provide relevant education and training and create documentation for non-technical end users
• Ensure that all Baker Electric and EMCOR Information Technology SOP’s are met
• Work with outside IT vendor(s) and/or EMCOR IT to manage various projects and initiatives
• Assist with IT Department strategic planning and budgeting
• Execute tasks in an organized and systematic fashion, with the drive to obtain the highest level of benefit for the greatest number of end users, while being mindful of cost and applicable man-hours
• Escalate critical and/or sensitive issues to the IT Manager / Executive Team with recommendations for resolution.
• Comply with all Company operating policies, procedures, and safety programs as established.
• Perform additional assignments as required by the needs of the company or as directed by executives.
• Other related duties as assigned

QUALIFICATIONS. To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Education and Experience (Knowledge)

• Minimum 1-3 years related experience
• High school diploma or equivalent required: Associates Degree or higher preferred
• Preferred CompTIA A+ Certification and Microsoft Technology Associate (MAT) Certification, * Must possess excellent written and verbal communications skills, effectively in the English language
• Possess exceptional customer service skills, patient, well organized, and a good communicator
• Must have ability to build positive working relationships with multiple levels of employees, management, suppliers, and customers
• Self-motivated, takes initiative with tasks and executes with a high level of attention to detail
• Must demonstrate integrity, honesty, professionalism and commitment to company values
• Must demonstrate ability to effectively organize and manage multiple tasks and to meet frequent deadlines
• Expertise in computer software, hardware maintenance, and technical support (i.e., Cortex XDR, Tanium, Bitlocker, Microsoft Azure, SharePoint , Cohesity, MS Office 365)
• Experience with repairing, diagnosing, and upgrading PC hardware and basic network troubleshooting
• Familiarity with Windows based operating systems and web based applications, include ERP systems or other construction/financial software packages

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Benefits

Health Insurance options, including CDHP, HMO, Core & Basic

Dental & Vision options

Short & Long Term Disability plans

Life Insurance plans

401k options w/match(es)

Vacation, Sick & Holiday pay

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

We are a full-service electrical contractor offering commercial, industrial, residential, voice/data cabling, traffic signalization, and underground installations. We have extensive experience in both commercial and industrial electrical contracting, as well as installation and support for residential homes and buildings.