Splunk ES Engineer

Role Summary: We are seeking a proactive and detail oriented Senior Murex Technical Production Support professional to support the Equity Derivatives trading desk. The candidate will act as the first and second line of defense for production stability on the Murex MX.3 platform, providing oversight and hands on support across user queries, trade capture issues, pricing discrepancies, risk view gaps, workflow failures, and system incidents.The role places strong emphasis on decisive triage, effective stakeholder engagement, proactive monitoring, technical diagnostics, incident and case ownership, and close coordination with L3 support teams and the Murex vendor to drive timely resolution and platform stability., * Own end to end incident management, including triage, impact assessment, root cause analysis (RCA), and post incident remediation. Actively monitor system health indicators such as application logs, batch jobs, job schedulers, RTS feeds, and integration dashboards.

• Design and enhance proactive monitoring and alerting for critical production processes to improve early detection and platform stability.
• Classify incidents by severity and domain (pricing, risk, market data, interfaces, booking). Perform first line technical diagnostics, capturing relevant evidence (logs, traces, data snapshots).
• Investigate complex issues such as pricing inconsistencies, risk and sensitivity gaps, trade enrichment failures, and upstream/downstream interface latency.
• Create, manage, and track Pega vendor cases, ensuring clear problem statements and technical context. Provide detailed reproduction steps, configuration details, logs, and environmental information to accelerate vendor analysis.
• Coordinate functional and technical reviews of vendor responses and fixes. Validate vendor patches and solutions in lower environments.
• Support controlled production changes, emergency fixes, and scheduled maintenance windows in line with change governance. Execute pre and post deployment technical validations, including functional checks on pricing, risk, and trade processing.
• Maintain and enhance SOPs, runbooks, technical procedures, and incident knowledge bases., Required Qualifications: 5+ years supporting experience in Front Office Trading Technology; 3+ years Murex MX.3 preferred. Work Model: NY trading hours coverage. On call rotation. Hybrid environment. For applications and inquiries, contact:hirings@openkyber.com

Required Skills & Experience: Murex MX.3, Pricing API, Unix, Linux, Unix shell scripting, Python, SQL, Sybase, Oracle, Front Office Trading Technology, EQD products, Splunk, Incident management, Problem management, Change management, Service Now.