Oracle Application Manager

Business-Critical (P0 / Cannot-Fail) Initiatives:

Lead delivery and production readiness for high-priority initiatives including:

• Support S&K JV Distribution Center (DC) planned launch (H2 2026)
• Enable RL Drop Ship International Expansion
• India
• Brazil
• Korea
• Support RL Direct Ship initiatives
• Coordinate cross-functional teams to ensure successful deployments with minimal business disruption
• Drive risk identification, mitigation planning, and executive status reporting

Project Delivery Support (H2 2026):

Provide application leadership and delivery support for strategic projects including:

• Infrastructure Helix
• Oracle Spend Management (OSM) / Planned Spend
• Spend Approvals
• Buyer Automation
• FPA Node Automation
• Spend Approvals
• Pre-PR Submission
• Agent Workspace
• Coordinate functional, technical, QA, DevOps, and business teams
• Manage testing, release planning, deployment, and hypercare support

Platform Operations & Application Maintenance:

Own day-to-day Oracle application management including:

• Guided Buying Forms initiatives
• Integrated Price List
• E-Store platform
• Blanket Agreements
• Buy@ platform support
• Oracle Rules Engine maintenance
• Annual SOX compliance activities
• Quarterly application health reviews
• Performance optimization
• Defect management
• Incident, problem, and change management

Production Support Responsibilities:

• Manage L2/L3 Oracle Application Support
• Ensure SLA compliance across incidents and service requests
• Lead Major Incident (P1/P0) management
• Perform Root Cause Analysis (RCA)
• Drive Problem Management initiatives
• Improve operational stability through automation
• Manage application releases and production deployments
• Coordinate with Oracle support and third-party vendors
• Ensure high platform availability

Stakeholder Management:

• Partner with Procurement, Finance, Supply Chain, IT, Infrastructure, Security, and Architecture teams
• Present project updates to senior leadership
• Manage business expectations and priorities
• Facilitate governance meetings
• Provide executive-level reporting on delivery health, risks, and KPIs

IT Service Management root cause analysis ITIL Agile delivery methodology PMP certifications REST / SOAP oracle integration cloud, * 10+ years of Oracle Applications experience

• 5+ years managing Oracle Application Support teams
• Strong experience with Oracle Procurement Cloud or Oracle E-Business Suite Procurement modules
• Experience supporting:
• Purchasing
• iProcurement
• Supplier Management
• Sourcing
• Approvals
• Inventory
• Order Management
• Experience managing global application support
• Knowledge of ITIL processes
• Strong understanding of SOX controls and compliance
• Experience with release management and change management
• Strong analytical and troubleshooting skills
• Excellent communication and stakeholder management skills, * Oracle Cloud Procurement implementation/support experience
• Experience with Oracle Integration Cloud (OIC)
• Experience with Oracle BPM/Approvals workflows
• Knowledge of REST/SOAP integrations
• Experience working in Agile/Scrum environments
• PMP, ITIL, or Oracle certifications are a plus

The pay range that the employer in good faith reasonably expects to pay for this position is $46.23/hour - $72.23/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.