Part-time Library User Services Associate

User Services:

• Participate in the core functions of User Services, which include circulation, course readings (reserves), billing, lost/missing cycle, tech lending, and more. Adapt quickly to new and changing circumstances.
• Provide excellent customer service with a user-centered focus at the Library’s service points both in person and virtually. This may include night and weekend hours and opening/closing the building, depending on the shift.
• Maintain knowledge of library services and policies, and communicate them effectively to library users and other library staff. Share and provide feedback to improve our services, policies, and workflows.
• Provide basic reference support, helping users to find and use the Library’s resources. Learn the technology used by the Library, including library systems and apps., as well as printers, scanners, projectors, and tech lending equipment, and assist users with troubleshooting. *

Stacks and Special Projects:

• Contribute to regular stacks maintenance workflows and special projects. This includes processing returns, sorting, reshelving, shelf-reading, shifting, and inventory.
• Provide training and guidance to User Services student assistants and communicate any issues to the User Services Student Supervisor in a timely manner.
• Serve on Library, TCCS, and TCC committees and interest groups, as assigned.
• Complete other tasks as assigned within User Services and in support of the Library’s strategic initiatives. Perform other related duties as assigned. *

Education/Training : Minimum one (1) year of higher education coursework or equivalent combination of education and work experience in a customer service-oriented environment.

Experience: One (1) year of customer service experience.

Other:

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Knowledge, Skills, and Abilities :

• Excellent written and oral communication skills in English.
• Ability to build collaborative, effective working relationships.
• Demonstrated experience in Microsoft Office/Google Drive (preferably including Excel), library catalogs, and other relevant software and technologies.
• Ability to learn new services, policies, workflows, and technologies quickly, and transfer that knowledge to others. Flexibility in adapting to change and applying new information quickly.
• Outstanding organizational skills.
• Sound judgment and demonstrated ability to work independently to set and meet priorities.
• Detail oriented and demonstrated capacity for carrying out tasks in an accurate manner, and ability to check your own work for accuracy.
• Strong commitment to supporting diversity, equity, and inclusivity and fostering a welcoming environment for both colleagues and the public.
• Ability to interact sensitively and diplomatically with individuals from diverse backgrounds in a high traffic, public context.
• Ability to follow directions from supervisors and provide clear directions to staff and student assistants. Ability to work harmoniously and as a team player, thrive in a team-based environment, and employ skill in fostering teamwork among others. *

Preferred Qualifications: Experience in a public service unit of an academic or public library. *

Physical Requirements:

• This position primarily performs work in an office environment and requires the ability to remain in a stationary position for extended periods while working at a computer.
• The role involves frequent use of a computer, keyboard, mouse, and other standard office equipment, as well as repetitive hand and wrist movements.
• The position requires the ability to communicate effectively in person, by telephone, video conference, and electronic communication; read and interpret printed and electronic documents; and exchange accurate information with employees, supervisors, and external partners.
• Occasional standing, walking, bending, reaching, and lifting, carrying, pushing, or pulling materials weighing up to 15 pounds may be required, such as files, office supplies, or computer equipment. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. *

ADA & OSHA:

This job description defines the essential job duties of this position which the incumbent must be able to perform to fulfill the purpose and requirements of this position. The qualifications stated are required to perform the essential functions of this position, or the individual must demonstrate how the essential functions will be performed (with or without reasonable accommodation) using other qualifications not listed in this job description.

Pay : The pay range for this position is $22.25-$23.00 per hour.

Benefits : This position is eligible for our employment benefits package including:

• 10% retirement contributions after one year (no matching required)
• Tuition Remission and Professional Development funds
• Access to fitness facilities
• Generous time off including 11 paid holidays, up to 22 vacation days and 12 sick days per year, and a paid Winter Closure. Medical, Dental, Vision *

Work Schedule :

The regular hours for this part-time position are 20 hours per week. Regular hours for this position during the academic semester are: Friday, 2:45-10:15pm; Saturday 5:15-10:15pm, Sunday 4:45pm-1:15am. Regular hours for this position during the Summer and school breaks: Thursday-Friday, 11:45am-6:15pm; Saturday, 9:45am-6:15pm. Some flexibility required to cover service points. The User Services Associate will be required to work one overnight shift of 1am-8am during finals week each semester when the Library is open 24/7. Hours may vary due to the needs of the unit or organization.