Forward Deployed Engineer

Join an AI software team serving enterprise home services operators as a Forward Deployed Engineer. You will work directly with customers to build and deploy AI agents, support successful implementations, and bring real-world customer needs back to the product organization. What You’ll Do

• Build and deploy voice, text, and phone AI agents for enterprise customers in the home services sector.
• Own customer relationships from implementation and onboarding through ongoing support and success.
• Serve as the primary customer contact, helping ensure deployments meet customer needs and support account growth.
• Work with product, engineering, and design teams to turn customer pain points into platform improvements.
• Collaborate with team leads on product direction based on insights gathered from customer engagements.

• One to five years of relevant experience.
• Experience building and deploying AI agents for enterprise customers, including voice, text, or phone-based applications.
• Experience owning customer relationships and supporting implementation, onboarding, and post-sales success.
• Experience partnering across product, engineering, and design to communicate customer needs and inform improvements.
• Familiarity with relevant tools and technologies such as Python, SQL, REST APIs, TypeScript, React, Node.js, Postman, LangChain, Salesforce, or field service management platforms.
• Background in AI/ML or software solutions for business customers is relevant to this role.