Technical Support Engineer

You’ll become the technical point of contact for international customers, supporting them on challenging issues within a cloud-based data platform. You’ll investigate incidents, troubleshoot environments, support implementations and help customers through training and consultancy., * Investigate and resolve complex technical issues

• Work directly with customers on implementations and adoption
• Deliver technical guidance and training sessions
• Troubleshoot Python-based applications and cloud environments
• Automate recurring issues and improve support processes
• Collaborate with developers, consultants and customers
• Act as a trusted technical advisor for clients

• Bachelor’s or Master’s degree in Computer Science or similar
• Strong Python experience (must-have)
• Experience with SQL and Git
• Familiarity with cloud platforms (AWS, Azure or GCP)
• Experience working in Linux environments
• Strong communication skills and customer-facing mindset
• Fluent English communication skills
• Ability to work independently in a remote environment, * Kubernetes experience
• Experience with SaaS platforms
• Experience with data analytics or data platforms
• Atlassian tooling (Jira, Confluence, Bitbucket)
• Previous customer support, consulting or implementation experience, This role is ideal for a developer with strong communication skills or a technical support professional with development experience. You’ll work on real technical challenges, interact directly with customers and operate at the intersection of software engineering, consulting and support.

A great opportunity for someone who enjoys technology, customer interaction and the freedom to solve problems independently.

• Salary up to approximately €80.000 (depending on experience)
• Fully remote working environment
• International team and customer base
• High level of autonomy and ownership
• Direct impact on customers and product success
• Modern cloud and data technologies
• Strong growth opportunities towards Technical Consultant or similar roles