Power BI / Analytics Application Analyst

Join a lean Analytics Services team focused on administering and supporting business analytics platforms and enabling self-service reporting. This role is centered on platform administration, production support, and issue resolution-partnering directly with business users and IT to maintain and enhance reporting environments. The ideal candidate can work independently, troubleshoot effectively, and become productive quickly in a remote, ticket-driven support setting., * Administer, support, and troubleshoot analytics/reporting platforms in a production environment.

• Resolve application support tickets and provide timely end-user support.
• Support and maintain legacy on-premises QlikView environments and architecture.
• Administer Power BI environments (on-prem and cloud), including workspace setup and governance support.
• Partner with business users to address data/reporting questions and improve platform usability.
• Facilitate recurring user/community sessions (e.g., reporting or Power BI user group meetings).
• Support compliance-aligned reporting environments (e.g., SOX controls and regulated operational requirements).

• Hands-on experience in application/platform administration and production support (not primarily development-only).
• Strong ticketing experience (triage, troubleshooting, resolution, communication, and documentation).
• QlikView support experience in legacy, on-premises environments (not Qlik Sense-only).
• Power BI administration/support experience, including workspace setup and ongoing operational support.
• Ability to work directly with business stakeholders to diagnose issues and deliver practical solutions.
• Experience supporting reporting/analytics tools in enterprise environments.
• Ability to operate independently with minimal oversight in a small-team environment.

Education

• Bachelor’s degree in Computer Science, Information Systems, or a related technical discipline plus 7 years of related experience, or 9 years of related experience in lieu of a degree.

Preferred Skills

• Experience supporting both on-premises and cloud-based reporting environments.
• Familiarity with governance practices for self-service analytics platforms.
• Knowledge of Azure-based data warehousing concepts and reporting ecosystem integration.
• Experience facilitating meetings and coordinating work across technical and business teams.
• Working knowledge of project management concepts/tools in support of operational deliverables.
• Experience supporting additional analytics/query tools (e.g., SAS, TOAD, Anaconda, RapidMiner).