Senior Support Engineer

• Lead and supervise day-to-day activities surrounding production support of critical systems.
• Diagnose, solve, and resolve complex technical issues that advance beyond first and second-line support.
• Collaborate with other technology teams and business users to understand complex user journeys, workflows, and data interactions.
• Work with the company’s Engineering - 3rd Line Support Manager and collaborate with internal and external business collaborators.
• Manage, diagnose, and resolve technical issues within key Index Platforms.

• Minimum 8 years of experience with C# and .NET, and backend SQL.
• Minimum 8 years of experience in database application support across SQL Server, Sybase, and PostgreSQL.
• Experience providing 3rd line support for database systems and integrations.
• Experience in data-intensive applications, handling and optimizing large datasets.
• Proficiency in debugging SQL queries, stored procedures, triggers, scripts, cursors, and views.
• Proficiency in C#.NET for programming and application development within .NET frameworks.
• Familiarity with PostgreSQL Aurora, queues, and elastic search.
• Experience with cloud services (AWS or Azure preferred).
• Strong verbal and written communication skills.

Preferred Skills:

• Experience in Business and Technical Analysis, Quality Assurance, Delivery Management, and/or Emerging Technology and Governance.