User Support Specialist (Legal Exp

We are seeking a User Support Specialist to provide high-touch IT support within a fast-paced environment. This role is responsible for delivering Tier 2 support, resolving hardware and software issues, supporting collaboration technologies, and ensuring attorneys and business professionals receive exceptional technical assistance., <>User Support & Troubleshooting

• Provide Tier 2 support for escalated hardware, software, and technology-related issues.
• Troubleshoot and resolve issues involving Microsoft 365, Windows 11, Active Directory, email, networking, document management systems, and business applications.
• Support desktops, laptops, mobile devices, printers, telephones, docking stations, and related peripherals.
• Escalate complex technical issues to infrastructure, engineering, or application teams when necessary.
• Deliver outstanding customer service while maintaining a strong sense of urgency for issue resolution.

<>Collaboration & AV Support

• Support Zoom, Microsoft Teams, and other collaboration technologies.
• Assist with videoconference setup, testing, troubleshooting, and multi-office meeting support.
• Perform audio and video checks before meetings and special events.
• Provide conference room and collaboration technology support for attorneys and staff.

<>Deployment & IT Operations

• Participate in technology deployments, PC refreshes, office moves, and infrastructure projects.
• Image and deploy computers, configure IP phones, and install printers and related hardware.
• Perform firmware updates on laptops, desktops, docking stations, and other end-user devices.
• Manage hardware inventory, asset tracking, and loaner equipment programs.
• Support after-hours maintenance activities, upgrades, and special IT initiatives as needed.

<>Training & User Enablement

• Assist with new hire onboarding and technology training.
• Provide guidance and education on supported technologies and best practices.
• Contribute to support documentation and knowledge base materials.

The ideal candidate will have strong desktop support experience, excellent troubleshooting skills, and a customer-first mindset. Experience supporting users in a law firm or professional services environment is highly preferred., * 4+ years of experience providing desktop, hardware, and software support in an enterprise environment.

• Strong experience supporting Microsoft 365, Windows 11, Active Directory, and enterprise desktop technologies.
• Experience supporting laptops, desktops, mobile devices, printers, telephony systems, and peripheral hardware.
• Familiarity with wired and wireless network environments.
• Experience utilizing help desk ticketing systems and incident management processes.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to prioritize and manage multiple requests in a fast-paced environment.
• Experience supporting executive-level or business-critical users., * Previous law firm or professional services experience.
• Experience with NetDocuments, Intapp, Cisco IP Phones, Zoom, and Microsoft Teams.
• Knowledge of SCCM, Citrix XenApp, VMware Horizon, Microsoft Terminal Services, and remote access technologies.
• Experience with Windows Defender, GlobalProtect, and endpoint security tools.
• Experience conducting training sessions, presentations, or end-user education.
• CompTIA A+ or similar technical certifications.
• Bachelor’s degree or equivalent work experience., This role is ideal for someone who enjoys hands-on technical support, solving challenging end-user issues, and working directly with business professionals in a highly service-oriented environment. You’ll play a key role in maintaining technology operations, supporting attorneys and staff, and delivering a best-in-class support experience across the office.

If you’re passionate about desktop support, collaboration technologies, customer service, and working in a professional law firm setting, we’d love to hear from you.