Technology Support Analyst

OverviewAs Technology Support Analyst, you will maintain and improve regional digital platforms to ensure accurate, compliant service delivery across AMR and LAR.You act as the go-to expert for platform issues, uphold data quality and secure access, and partner with cross-functional teams to keep Smartsheet and SharePoint reliable.You will diagnose problems, govern workflows, and support regional teams in data operations and governance.This role offers a meaningful chance to optimize regional platforms and drive trustworthy service delivery.ResponsabilidadesPerform daily maintenance and monitoring of Smartsheet workspaces and SharePoint platformsTriage and resolve user-reported tickets across supported processesServe as regional subject matter expert to assist non-technical usersIdentify and escalate system bugs to senior engineering/product teamsManage data corrections, reference data, metadata, and data audits for governanceAssist with bulk data uploads, formatting, and initial data verificationProcess user access and license requests with proper governance and securityMaintain records of access, permissions, and licenses; conduct regular access reviewsSupport regional teams in ensuring platform compliance and fit-for-purpose useRequisitos principales1-3 years in technical support, system administration, data analysis, or IT-adjacent operational supportExperience working with global or cross-regional teamsExperience with ticketing systems (e.G., ServiceNow, Jira) is a plusBachelor’s degree in any discipline (Information Systems/CS/Business Analytics a strong advantage)Bilingual proficiency in English and Spanish is highly preferred; Portuguese is a strong assetAnalytical problem-solvingOrganizational skillsAttention to detailMicrosoft 365 tools (Excel advanced, Teams, Outlook, SharePoint, MS Lists)Smartsheet (sheets, forms, reports, dashboards)Experience with ticketing systems (ServiceNow, Jira)

This role offers a meaningful chance to optimize regional platforms and drive trustworthy service delivery.ResponsabilidadesPerform daily maintenance and monitoring of Smartsheet workspaces and SharePoint platformsTriage and resolve user-reported tickets across supported processesServe as regional subject matter expert to assist non-technical usersIdentify and escalate system bugs to senior engineering/product teamsManage data corrections, reference data, metadata, and data audits for governanceAssist with bulk data uploads, formatting, and initial data verificationProcess user access and license requests with proper governance and securityMaintain records of access, permissions, and licenses; conduct regular access reviewsSupport regional teams in ensuring platform compliance and fit-for-purpose useRequisitos principales1-3 years in technical support, system administration, data analysis, or IT-adjacent operational supportExperience working with global or cross-regional teamsExperience with ticketing systems (e.G., ServiceNow, Jira) is a plusBachelor’s degree in any discipline (Information Systems/CS/Business Analytics a strong advantage)Bilingual proficiency in English and Spanish is highly preferred; Portuguese is a strong assetAnalytical problem-solvingOrganizational skillsAttention to detailMicrosoft 365 tools (Excel advanced, Teams, Outlook, SharePoint, MS Lists)Smartsheet (sheets, forms, reports, dashboards)Experience with ticketing systems (ServiceNow, Jira)