IT TECHNICIAN 4

The Aging and Disability Services Division is recruiting for an IT Technician 4 in Reno or Las Vegas. This recruitment may be used to fill current and future vacancies as they occur in the following program: Information Technology. This position will monitor help desk users, support calls and email requests and ensure all calls and requests are recorded and tracked using the help desk application. Incumbents identify and decide how to resolve problems themselves or through appropriate referral; assist with logon/logoff procedures for mainframes, servers, and the network; determine the nature of outages and contact the appropriate person or company. Typical tasks include assisting users with network, application, system, instructing users on PC operation and faults; assisting IT staff with installations or resolutions as required; and identifying Internet protocol (IP) addresses for failed network connectivity issues. This position requires lifting and moving up to 50 pounds. ADSD fosters a positive, inclusive and diverse work environment that values innovation, teamwork and collaboration. The mission of ADSD is to empower individuals and their support systems by providing resources for disabilities and aging- connecting Nevadans to services and improving their quality of life., This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.Detailed knowledge of: commercially available operating systems and applications used by the agency; help desk applications configuration as used for change/problem management; principles and practices of a computer system and peripheral devices as needed to monitor a system; user password security principles and practices. Working knowledge of: database principles; network domains and login procedures; web browser capabilities and the difference between intranets and the Internet. General knowledge of: at least one programming language, such as Pascal, COBOL, Natural, Fortran, BASIC, or html for understanding as applies to queries used in common applications; network troubleshooting. Ability to: create and use disk images; provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy; provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors; restore data from backup media.Recruiter Contact Information: Ana Maria Ornellas - aornellas@admin.nv.gov

Do you have experience in Operating systems?, Do you have a High school diploma or GED?, Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician III in Nevada State service; OR an equivalent combination of education and experience as described above.