Data Analyst Lead - CMDB 102448

This project team supports key IT/IS initiatives to enhance and sustain the ServiceNow Configuration Management Database (CMDB) as a foundational element of security controls and technology-governance processes., The CMDB Data Analyst Lead will play a critical role in managing governed configuration data, ensuring CI quality, and maturing the CMDB in alignment with the Common Services Data Model (CSDM). The analyst will perform hands-on analysis and data management across multiple authoritative sources, both integrated and non-integrated, including SCCM, Intune, Azure, AWS, and on-prem discovery tools. This role partners closely with architecture, discovery, development, and subject-matter experts to improve CI completeness, accuracy, and alignment to CMDB/CSDM standards., * Analyzing and managing bulk CI data, evaluating data inputs used for Discovery versus manual effort estimates.

• Assisting with story refinement, and proactively identifying data-quality risks and reconciliation issues.
• Support troubleshooting of Discovery identification and CI-matching through the ServiceNow Identification and Reconciliation Engine (IRE) and collaborate in the governance of new data sources and data-domain standards.

• Experience with service-mapping approaches (top-down, tag-based, and query-based) as well as managing dynamic CI groups and supporting technology service offerings.
• Strong ownership of data accuracy, agoverned-data mindset, and clear communication of risks and insights to project leadership are essential.
• Hands-on experience (2+ years) working directly with the ServiceNow CMDB in a governed environment.
• Strong knowledge of CMDB taxonomy and the Common Services Data Model (CSDM).
• Proven experience analyzing, managing, and reconciling CI data across diverse authoritative sources.
• Familiarity with ServiceNow Discovery concepts, identification logic, and the Identification and Reconciliation Engine.
• Experience with service-mapping methods (top-down, tag-based, query-based) and management of dynamic CI groups.
• Ability to collaborate with technical and operational stakeholders to troubleshoot data issues and improve CMDB quality.
• Strong analytical skills, attention to detail, and ownership of data accuracy and governance outcomes.
• Relevant ServiceNow certification preferred (e.g., CMDB, Discovery, or CSDM-related).
• ServiceNow CMDB/CSDM - Advanced
• ServiceNow Discovery & Mapping - Intermediate
• Data Analysis - Advanced
• Data Management & Governance - Advanced
• ServiceNow - Intermediate

Desired Skills:

• A ServiceNow Certified Implementation Specialist - Data Foundations (CMDB and CSDM) certified individual would be highly preferred.
• Ideally 2+ years of hands-on ServiceNow CMDB experience and with a multi-source CMDB (SCCM, Intune, Azure, AWS, on-prem discovery.

Since 1999, ITEC has delivered mission-critical support to the DoD and Intelligence Community. Now part of ManpowerGroup Public Sector (MGPS), we continue that work with expanded capabilities. Employees hired through this process will join MGPS and receive a comprehensive benefits package and competitive pay.