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IT support Specialist

The Information Technology
Syracuse, NY, United States
3 days ago
Apply on www.juju.com
Prepare application

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Starter
Experience required
3 years minimum
Working hours
Regular working hours
Job source
www.juju.com

Tech stack

Microsoft Access Microsoft Word Microsoft Excel Apple IOS System Configuration Desktop Computing Networking Hardware Microsoft PowerPoint Microsoft SharePoint Computer Networking Systems Headsets Computer Equipment
+3 more
Adobe Information Technology Laptops

Job description

  • Perform the primary IT support function by delivering high-quality customer service and maintaining clear, professional, and responsive communications with end users across all designated support channels, including in-person interactions, telephone support, email, and electronic ticketing systems, to ensure timely, accurate, and user-focused assistance

  • Diagnose and resolve problems in response to customer reported incidents.

  • Install, configure, upgrade, troubleshoot and maintain hardware and software. For purposes of this contract, hardware includes, but is not limited to, the following electronic devices: Personal Computers, Laptops, Mobile phones, iPads, Copiers, Printers, Video Teleconferencing Equipment, Scanners, Desk phones and Headsets.

  • Assist with configuring, installing, and maintaining network systems using network standards and protocols, and capabilities and applications of network equipment including hubs, routers, switches, bridges, servers, and related hardware and assist with routine updates and patches to existing programs.

  • Provide password resets for end users.

  • Provide user training and assistance on a variety of routine applications and hardware, including orientation for new users.

  • Provide assistance with setting up, relocating, and reconnecting computer hardware and related IT equipment within office spaces.

Requirements

  • Bachelor’s degree in information technology, or related field.
  • Minimum three (3) years of professional work experience providing general IT support.

  • Proficient in Microsoft Office applications including Word, Excel, PowerPoint, Access, Teams, SharePoint, etc., and Adobe.

  • High-level working knowledge of Windows Operating Systems; including Server, Apple iOS and mobility preferred.

  • United States citizenship and ability to obtain adjudication for requisite background investigation.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.juju.com
Prepare application

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