2nd Line IT Engineer

As a 2nd line engineer, you will already have experience with remote analysis of issues, diagnosis and support

You’ll be expected to work with the customer to understand each issue sufficiently well that you can recreate it, diagnose it or escalate it to 3rd line colleagues with specialist skills where absolutely necessary

You’ll monitor and follow up on client’s issues, taking ownership to see they progress to a conclusion, If you’re looking for a varied, engaging, and impactful role where your input truly matters - you’ve found it.

Candidates must be good communicators, clear thinkers and friendly people. Broad experience is valued, especially around managing IT for organisations from 20-500 users and varying needs., A logical, methodical approach to problem solving

Excellent communication skills - both with clients and technical teams

Highly organised and able to manage multiple priorities effectively

Confident managing project timelines and escalating appropriately

Full UK Driving Licence

Technical Skills & Experience:

Windows Desktop & Server operating systems

Cloud Services (control panels, Office 365)

Desktop support diagnosing problems

Networking, broadband, VoIP

Mobile Device Support

Monitoring Backup platforms

Remote or Virtual Desktop solutions

Required Qualifications:

GCSE Maths and English (or equivalent) - C or above

GCSE Science or Computer-related subject (or equivalent) - C or above

Valued Qualifications:

We value experience, but working toward or holding one or more of the following certifications is a strong plus:

Microsoft 365, CompTIA, GTIA certifications

Vendor-specific qualifications (Veeam, Mimecast, NinjaOne, Sophos)

Competitive salary of £32,000 - £35,000 (based on experience)

Office based, with occasional travel to client sites possible

Supportive team environment - we value clear thinking, kindness, and collaboration

22 days annual leave

Real variety - work with different clients and solve a wide range of technical challenges

Professional growth - we’ll support your development every step of the way

entrustIT are one of the UK’s fastest growing MSPs. As part of the TAM Team, you won’t just be “keeping the lights on” - you’ll be designing the future of IT for our clients. You’ll have the autonomy to shape technical direction while being supported by a team of expert engineers who care deeply about doing things right.