Customer Data Analyst (Contract)

This is an exciting opportunity to join a high-profile customer analytics transformation programme, supporting global stakeholders and delivering insight-led solutions that influence customer strategy. The assignment combines hands-on dashboard development with customer analytics, testing measurement, and data storytelling.

The Company

They are a well-established analytics and customer insight consultancy delivering large-scale transformation projects for global consumer brands. Their teams help organisations better understand customer behaviour, optimise CRM performance, and develop data-driven strategies. This engagement sits within a fast-paced, collaborative environment focused on improving customer measurement and reporting capabilities.

The Role and Deliverables

• Build and enhance Tableau dashboards using data from Snowflake, translating wireframes into scalable reporting solutions.
• Develop customer-focused reporting across acquisition, retention, customer lifecycle, basket value, engagement, and campaign performance metrics.
• Support the migration and redevelopment of reporting assets, including the recreation of previously decommissioned dashboards.
• Deliver measurement frameworks for customer testing activity, including test and control methodologies and incremental performance reporting.
• Provide analytical insight and recommendations that help stakeholders understand customer behaviour and optimise decision making.

• Strong experience building dashboards in Tableau and working with Snowflake and SQL.
• Ability to design reporting solutions from wireframes and business requirements.
• Experience analysing customer, CRM, loyalty, or marketing performance data in B2C environments.
• Strong understanding of customer segmentation, churn, retention, purchasing behaviour, and customer lifecycle analytics.
• Knowledge of experimentation, test-and-learn methodologies, test/control design, and campaign measurement.
• Ability to communicate insights effectively through data storytelling and stakeholder engagement.
• Comfortable working across multiple industries and translating complex business challenges into analytical solutions.
• Experience working within an agency, consultancy, or client-facing analytics environment is highly beneficial.
• Proactive approach with strong ownership, critical thinking, and problem-solving capability.