Associate Application Support Analyst

At System C, we’re on a mission to deliver technology that connects and transforms health and care services for millions of people. If you’re naturally curious, enjoy solving problems, and want to develop a career in technology, this could be the perfect opportunity to start your journey.

As an Associate Application Support Analyst, you’ll join our Application Support team and follow a structured two-year development pathway designed to help you build the technical, product and customer support skills needed to progress to Application Support Analyst.

You’ll work with experienced colleagues to investigate and resolve issues affecting our healthcare software, helping customers restore service quickly while developing your knowledge in a supportive and collaborative environment.

What you’ll be doing

• Investigating incidents and service requests escalated from the Service Desk
• Troubleshooting application issues using diagnostic tools, logs and product knowledge
• Applying fixes, workarounds and authorised configuration changes
• Escalating complex technical issues with clear evidence and analysis
• Maintaining accurate support records and documentation
• Providing professional and timely updates to customers and stakeholders
• Supporting product defect investigation, testing and validation activities
• Contributing to knowledge articles and continual service improvement initiatives

Essential

• A strong interest in technology and technical problem-solving
• Excellent written and verbal communication skills
• Strong organisational skills and attention to detail
• A methodical approach to investigation and analysis
• A commitment to learning, development and delivering excellent customer service

Desirable

• Experience in a Service Desk, application support or technical support environment
• Experience using ServiceNow, Jira or similar tools
• Knowledge of healthcare systems, SQL, databases or application configuration
• Experience supporting customers in regulated or business-critical environments