Desktop Support Technician

We are currently seeking a Desktop Support Technician to join our team in Wallingford, Connecticut (US-CT), United States (US).

The Desktop Support Technician will be responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software, and networking products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. Interprets clients’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers.

This position will be a Client based position.

Job Level Specific Duties

• Diagnoses and troubleshoot Level 2 problems encountered with personal computer hardware, software and peripherals.
• Documents service orders and perform follow up of completed orders for management information reporting and customer satisfaction.
• Coordinates user requests with external vendors per policies and procedures.
• Handles problems that the first-tier of help desk support is unable to resolve.
• Coordinates with technical, professional or service personnel for appropriate services, repairs or follow-up.

Essentials:

• End user support and work on tickets
• Coordination between onsite and offshore for user problems to help resolve issues
• Imaging Laptops and Desktops for new users
• Workstation moves within and across Buildings
• Upgrade Memory, CPU, Hard disks on Physical Servers (Hardware upgrades)
• 3rd Party vendor coordination for Application Support and Printers
• Meeting Rooms and Conference room setups (IT related only)
• Work on small scale projects like laptop, desktop, thin client tech refresh and upgrades.
• Availability and Support during outages and maintenance windows

• 3+ years desktop/technical support experience

Additional skills

• A+ Certification
• Desktop Management-Desktop Administration Experience
• White Glove/VIP support experience
• Must have a proven customer service background
• Knowledgeable of Windows Operating System environment
• Must be able to comprehend and follow verbal and written technical instructions and scripts
• Good verbal and written communication skills
• Physically able to lift and move Enterprise and Client technology hardware in our customer environments
• Excellent interpersonal skills and ability to work collaboratively in a team environment
• Basic customer interaction skills
• Strong troubleshooting skills

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $27.02 - $40.53 per hour. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.