It Manager - Contract

Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide.We provide services in the areas of production, logistics, data engineering (IT), engineering, consulting, quality, business services, human resources, communication, and administrative and financial services.We are currently hiring a IT Service Manager to join our IT Operations Hub for our new projects in Valencia and the Iberia Region with our Global Partners at VW Group.The IT Service Manager , Level 2 Support is responsible for the end-to-end operational governance, service performance and continuous improvement of a Level 2 IT Support service .The position is based in Iberia and operates in an international environment, with English as the primary working language .Govern operational JIRA boards and ensure alignment with the relevant IT tool landscape.Drive Shift-Left governance through structured Knowledge Transfer between L3 / Product teams and L1/L2 support.Align governance activities with OKR and PI Planning cycles where applicable.Own Monthly Operations Reviews and regular service-performance reporting.Consolidate operational data from support teams, product teams and reporting sources.Provide trend analysis and management-level service insights.Coordinate and technically steer AWS QuickSight experts where required.Ensure transparency on SLA performance, backlog, incident trends and service stability.Financial & Contract GovernanceContribute to annual budget planning, including SP, PR, SLA and KÜE topics where applicable.Support quarterly invoicing governance and budget controlling.Carve-out contract packagesTrack service-cost development and budget consumption.Support commercial discussions related to service scaling and additional scope.Collaborate with Finance, Legal, Procurement and Contract Management.Maintain proper service documentation and governance models in Confluence.Support JIRA / Confluence governance and reporting standards.University BS Degree in Information Technology, Computer Science, Engineering, Business oriented or related field.ITIL certificationScrum / Agile certificationsAWS CertificationStrong experience in IT Service Management in complex enterprise environments.Advanced experience with JIRA & Confluence.Solid understanding of contracts, budgets and financial steering.JIRAConfluenceAWSAWS QuickSightStrong ownership mindset for service stability, governance and cost control.English: German: Spanish: Portuguese: ValuableExperience in automotive or mobility ITExperience in large corporate IT environmentsITIL certificationScrum / Agile certificationsExperience with cross-company commercial governanceHybrid Work ModelHome Office Equipment SupportFlex Work ScheduleInternational Remote Work PolicyCareer Development TrainingsMonthly Extra AllowancesVW Group and Partnership Brands DiscountsFor more information on our data processing activities and your rights as a data subject, please consult our privacy policy .

University BS Degree in Information Technology, Computer Science, Engineering, Business oriented or related field. ITIL certification Scrum / Agile certifications AWS Certification Strong experience in IT Service Management in complex enterprise environments. Advanced experience with JIRA & Confluence. Solid understanding of contracts, budgets and financial steering. JIRA, Strong ownership mindset for service stability, governance and cost control. English: German: Spanish: Portuguese: Valuable Experience in automotive or mobility IT Experience in large corporate IT environments ITIL certification Scrum / Agile certifications Experience with cross-company commercial governance Hybrid Work Model

Flex Work Schedule International Remote Work Policy Career Development Trainings Monthly Extra Allowances VW Group and Partnership Brands Discounts For more information on our data processing activities and your rights as a data subject, please consult our privacy policy .

Valencia, España

Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, consulting, quality, business services, human resources, communication, and administrative and financial services. We are currently hiring a IT Service Manager to join our IT Operations Hub for our new projects in Valencia and the Iberia Region with our Global Partners at VW Group. The IT Service Manager , Level 2 Support is responsible for the end-to-end operational governance, service performance and continuous improvement of a Level 2 IT Support service . The position is based in Iberia and operates in an international environment, with English as the primary working language . Govern operational JIRA boards and ensure alignment with the relevant IT tool landscape.