IT Support Technician / Field Engineer

Join a supportive, growing technology team delivering onsite and remote IT support to professional-services clients. This varied role suits a confident Windows and Mac troubleshooter who enjoys client contact, problem-solving and continuous learning.

This role is officially known as an IT Field Engineer

If you’ve also worked in the following roles, we’d also like to hear from you: IT Field Engineer, IT Support Technician, Desktop Support Engineer, Technical Support Engineer, Technical Support Analyst, IT Technician, Helpdesk Analyst, Service Desk Analyst

Benefits include private healthcare after probation, certification support, 40% off gym membership and a birthday day off., The IT Support Technician / Field Engineer provides onsite and remote support across Windows, Mac, Office 365, mobile devices and cloud platforms, helping clients keep systems secure and current.

Working with technical leads, account managers and wider technical teams, the IT Support Technician / Field Engineer contributes to client IT strategy, service improvement and accurate documentation.

With training, mentorship and certification support available, the IT Support Technician / Field Engineer can develop technical knowledge while delivering a high standard of customer service., Your duties as the IT Support Technician / Field Engineer include:

• Client Support and Relationships: Provide professional onsite and remote IT support, building trusted client relationships through clear, patient and timely communication

• Technical Troubleshooting: Diagnose and resolve issues across Windows and Mac desktops, laptops, mobile devices, Office 365 and cloud platforms

• Site Visits and System Care: Complete scheduled and ad-hoc client visits, helping keep systems secure, up to date and aligned with best practice

• Office 365 Support: Support Outlook, OneDrive, SharePoint, Teams and Intune, including multifactor authentication, Conditional Access and compliance policies

• Infrastructure and Networking: Troubleshoot Active Directory, DNS, DHCP, Wi-Fi, firewalls, routers and related Windows server elements

• Email and Peripheral Support: Troubleshoot email routing, spam filtering, mail tracing and printer issues, liaising with third-party vendors where required

• IT Strategy and Improvement: Work with technical leads to implement client IT strategies, identify service improvements and share useful feedback

• Documentation and Knowledge: Maintain accurate client documentation and contribute to the technical knowledge base

• Professional Development: Keep technical knowledge and relevant Microsoft certifications current, including emerging technologies

• Client Site Travel: Attend client sites mainly around Central London, with some wider UK travel as required

• Previous professional IT support experience across onsite and remote environments

• Strong Windows 10 and 11 and Mac troubleshooting skills

• Knowledge of Office 365, including Outlook, OneDrive, SharePoint, Teams and Intune

• Understanding of core Windows server technologies, including Active Directory, DNS and DHCP

• Ability to troubleshoot and configure Wi-Fi, firewalls and routers

• Understanding of multifactor authentication, Conditional Access, compliance policies, email routing, spam filtering and mail tracing

• Ability to resolve printer issues and work effectively with third-party vendors

• Clear communication, customer service, problem-solving, collaboration and a proactive approach to learning

• A relevant Microsoft certification, such as MD-102 or MS-700, or CompTIA A+ or Network+, or actively working towards one with demonstrable practical experience

SALARY: £40,000 to £45,000 per annum (depending on experience) + Benefits, * Continuous training, mentorship and certification support

• Career progression opportunities
• 21 days’ holiday, increasing after 3 years’ service, with public holidays
• Birthday day off
• Private healthcare after probation
• 40% off gym membership
• Pension scheme from day one
• Cycle to work scheme
• Eyecare vouchers
• Central London location near a well-known food market
• Friendly, inclusive and sustainability-focused working environment
• Regular social events
• Electric car scheme after 2 years’ service
• Recruitment referral scheme, Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.