Modern Workspace Engineer

The Modern Workspace/Endpoint Engineer is part of a team that supports and enhances a modern enterprise computing environment spanning Windows, macOS, mobile devices, Microsoft 365, identity, VDI/DaaS, and cloud-connected technologies. The role is responsible for endpoint provisioning, software deployment, device management, Active Directory/Azure AD administration, Group Policy, MDM/MAM, automation, troubleshooting, and technical documentation. The ideal candidate has 2+ years of enterprise computing experience and hands-on knowledge of technologies such as Intune, Autopilot, SCCM/MECM, Ivanti, Workspace ONE, PowerShell, Microsoft 365, Azure/AWS, and virtual desktop solutions., * Administer, maintain, and support the organization’s enterprise endpoint computing environment, including Windows, macOS, mobile, and virtual desktop platforms.

• Manage endpoint provisioning, configuration, imaging, application deployment, patching, and lifecycle management.
• Administer and optimize identity and access services, including Active Directory, cloud-based directory services, and Group Policy.
• Manage mobile device and application management solutions supporting corporate-owned and BYOD devices.
• Administer and support Microsoft 365 services, including collaboration, productivity, security, and licensing.
• Support and troubleshoot virtual desktop, cloud, and related enterprise infrastructure technologies.
• Develop and maintain automation and scripting solutions to improve efficiency, consistency, and reliability.
• Troubleshoot and resolve complex endpoint, application, identity, and infrastructure issues, serving as an escalation resource when needed.
• Monitor endpoint performance, security, compliance, and user experience, identifying and implementing opportunities for improvement.
• Develop and maintain technical documentation, operating procedures, knowledge articles, and support standards.
• Establish and continuously improve technical support processes and operational practices.
• Utilize enterprise ticketing, monitoring, and management systems to track incidents, identify trends, and support service reliability.
• Partner with infrastructure, security, application, and support teams to implement technology solutions and resolve cross-functional technical issues.
• Evaluate emerging technologies and recommend enhancements that improve security, reliability, automation, and the employee computing experience.
• Perform other related duties and participate in technology initiatives as assigned.

• Ability to work well individually as well as in a team environment
• Excellent oral and written communication skills
• Excellent customer service skills
• Ability to work with little or no supervision
• Ability to work on-prem Monday-Friday
• Detail oriented and strong organizational, time and stress management skills
• Strong analytical and problem-solving skills
• Ability to handle multiple applications
• Excellent interpersonal skills
• Self-starter with demonstrated ability to make decisions
• Proven ability to learn quickly and independently train themselves on existing and new technologies and technology platforms

Basic Qualifications:

• 2+ years of experience managing a modern corporate computing environment.
• Experience building support processes and writing technical support documentation.
• Proficiency with Windows and MacOS imaging techniques and troubleshooting. Experience with Windows, MacOS, and light-touch / zero-touch programs like Windows Autopilot preferred.
• Experience supporting software packaging and deployment. Ivanti EndPoint Manager, SCCM/MECM and Intune preferred.
• Experience managing, configuring, and optimizing both on-prem Active Directory and Azure AD for multiple domains.
• Mid-level engineer level experience in the field of modern computing, with an emphasis on support and operational engineering.
• Experience configuring and optimizing Group Policy.
• Experience with cloud infrastructure such as Amazon Web Services or Microsoft Azure preferred.
• Experience with MDM/MAM technologies to support both company-issued and BYOD devices in the following device classes: phones, tablets, handhelds, and laptops. Experience with AirWatch/Workspace One and Intune preferred.
• Experience administering a modern enterprise computing environment.
• Exposure to support ticketing and enterprise infrastructure management platforms. SolarWinds experience preferred.
• Working knowledge of scripting and automation. PowerShell or Ansible experience preferred.
• Experience managing, optimizing, and troubleshooting VDI/DaaS environment. Experience with Dizzion preferred.
• Proficiency in administering M365 services and licensing models, including Exchange Online, SharePoint Online, Teams, the Office suite, One Drive, etc. Experience with BitLocker, Power BI, and Defender preferred.
• Experience maintaining, enhancing, and customizing user experience monitoring tools.

Based in Silicon Valley, Bridgepointe was founded in 2002 on the principle that businesses need a strategic partner and advocate when procuring, implementing, and maintaining technology services and infrastructure. The Company’s IT Strategists offer business leaders direct access to a large portfolio of vendor-agnostic solutions, employing a six-step advisory model that starts with getting to know a client’s business, challenges, and goals, and culminates in recommendations and support around supplier selection. Bridgepointe’s expert IT Strategists help clients achieve optimal results without costly consulting agreements. In January 2022, Bridgepointe announced a strategic growth investment from Charlesbank Capital Partners, raising more than $100 million as part of the transaction to fuel organic growth and fund acquisitions. Following this investment, Bridgepointe is adding to its fast-paced, entrepreneurial, and highly successful Leadership Team. Since January, the firm has made over two dozen strategic growth investments and has expanded its sales efforts nationwide.