Trilingual Technical Support Specialist | Saas

As anTrilingual Technical Support Specialist, working directly with the Support Team Lead, you’ll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests.This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service.Key ResponsibilitiesOversee end-to-end management of technical incidents via phone support.Promptly resolve technical issues, collaborating with cross-functional teams.Analyze requirements, offering effective solutions for client needs.Ensure compliance with Service Level Agreements in all client interactions.Clearly communicate technical information to diverse audiences.Efficiently manage tickets, prioritizing based on urgency and impact.Collaborate with internal teams to elevate and resolve high?priority issues.About YouYou’re organized, independent and proactive, and taken an active interest in your workYou demonstrate empathy and a strong sense of customer relationshipYou have good analysis capacities and enjoy problem-solvingYou’re good at verbal and written communicationYou know how to explain technical issues to any person you’re talking to, regardless of their technical knowledgeYou master the network domains, VoIP, TCP/IP, internet, etc.You’re versatile, thorough and can quickly get to grips and understand the solutions/tools that you’ll be working with.You are fluent in French, English and Spanish.Knowledge of the Zendesk, Jira and Salesforce tools is appreciatedWhy apply for this opportunityTo work in an ambitious company with an exciting product and project.To be surrounded by an international, multicultural, and dynamic team.IMPORTANTTo apply for this position, you must be authorized to work in Spain (NIE, residence in Spain, etc.).With equal skills, all our positions are open to people with disabilities.#J-*****-Ljbffr

This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service.Key ResponsibilitiesOversee end-to-end management of technical incidents via phone support.Promptly resolve technical issues, collaborating with cross-functional teams.Analyze requirements, offering effective solutions for client needs.Ensure compliance with Service Level Agreements in all client interactions.Clearly communicate technical information to diverse audiences.Efficiently manage tickets, prioritizing based on urgency and impact.Collaborate with internal teams to elevate and resolve high?priority issues.About YouYou’re organized, independent and proactive, and taken an active interest in your workYou demonstrate empathy and a strong sense of customer relationshipYou have good analysis capacities and enjoy problem-solvingYou’re good at verbal and written communicationYou know how to explain technical issues to any person you’re talking to, regardless of their technical knowledgeYou master the network domains, VoIP, TCP/IP, internet, etc.You’re versatile, thorough and can quickly get to grips and understand the solutions/tools that you’ll be working with.You are fluent in French, English and Spanish.Knowledge of the Zendesk, Jira and Salesforce tools is appreciatedWhy apply for this opportunityTo work in an ambitious company with an exciting product and project.To be surrounded by an international, multicultural, and dynamic team.IMPORTANTTo apply for this position, you must be authorized to work in Spain (NIE, residence in Spain, etc.). With equal skills, all our positions are open to people with disabilities. #J-*****-Ljbffr