Data Scientist - CRM Intelligence AI Orchestration

• CRM Analytics Machine Learning Generative AI AI Orchestration Customer Intelligence
• Strong experience in Data Science Machine Learning and Advanced Analytics with focus on Customer Sales Service and CRM domains
• Handson experience analyzing CRM data from platforms such as Salesforce Dynamics 365 Oracle CX SAP CRM or similar enterprise customer platforms
• Experience assessing CRM data landscapes and identifying opportunities for AIdriven transformation intelligent automation and customer experience improvement
• Strong experience with Generative AI Large Language Models LLMs Prompt Engineering RAG and AIpowered enterprise search
• Experience designing and implementing AI orchestration solutions involving multiple AI services enterprise applications knowledge repositories and business workflows
• Strong understanding of Agentic AI concepts autonomous agents task planning tool usage memory management and humanintheloop architectures
• Experience creating customer intelligence models including Customer Segmentation Lead Scoring Opportunity Prediction Churn Prediction Next Best Action and Customer Lifetime Value models
• Proficiency in Python SQL Pandas ScikitLearn TensorFlow PyTorch LangChain Semantic Kernel AutoGen CrewAI or similar AI frameworks
• Experience integrating CRM platforms with enterprise knowledge sources document repositories workflow systems and conversational AI solutions
• Strong experience with cloudbased AI and analytics platforms including Azure AI Azure ML Databricks Snowflake AWS SageMaker or equivalent
• Experience working with structured and unstructured customer data including emails chat transcripts service tickets call summaries and CRM interactions
• Ability to translate business requirements into AI and analytical solutions that improve customer engagement productivity and operational efficiency
• Experience implementing Responsible AI model governance explainability security privacy and compliance controls

Secondary Nice To Have Skills NOT MANDATORY

• Experience with CRM modernization or digital transformation programs
• Experience with Vector Databases Knowledge Graphs and GraphRAG architectures
• Experience with MLOps CICD Model Monitoring and AI Operations
• Knowledge of Customer Service AI Copilot solutions Conversational AI and AI Agent platforms

Soft Skills

• Excellent analytical thinking and problemsolving capabilities
• Strong communication and storytelling using data and business insights
• Ability to influence business stakeholders and present AI recommendations to executive leadership
• Strong collaboration skills across business architecture CRM and engineering teams