W2 Contract // Production Support Engineer - MTF-PM Payment Cycle

Seeking a Production Support Engineer to support the MTF-PM payment cycle and production operations in AWS. The role is responsible for monitoring and executing production workflows, troubleshooting failures, supporting system and file integrations, and ensuring payment-cycle processing completes accurately and on schedule., * Monitor and execute scheduled MTF-PM payment-cycle workflows, including AWS Glue jobs, Lambda functions, Step Functions, and file-based integrations.

• Support key payment-cycle activities including data aggregation, report generation, job reruns/recovery, production validations, voucher processing, and payment- file generation.
• Support integrations with Deltek Costpoint, including voucher loads and payment-related processing.
• Monitor and troubleshoot inbound/outbound file transfers and investigate missing, delayed, or failed files. Monitor production processing using AWS CloudWatch logs, metrics, and alerts and troubleshoot failed or delayed workflows.
• Monitor and troubleshoot Amazon QuickSight dashboards, datasets, and SPICE refreshes.
• Perform production troubleshooting and validation using SQL, Python, application logs, and AWS tools.
• Follow and maintain runbooks/SOPs, document incidents and root causes, and communicate production status and issues to stakeholders.
• Support continued automation and orchestration of the payment cycle using AWS Step Functions.

• 3+ years of experience in production support, application support, or cloud operations.
• Hands-on experience with AWS Glue, Lambda, Step Functions, S3, CloudWatch, and QuickSight/SPICE. Experience supporting batch processing, scheduled workflows, and file-based integrations.
• Experience supporting or integrating with enterprise applications such as Deltek Costpoint or similar
• ERP/payment systems.
• Strong SQL skills and working knowledge of Python for
• troubleshooting and operational support.
• Strong troubleshooting, incident-management,
• communication, and documentation skills.