Senior Tier 2 or Tier 3 Systems Engineer in Gaithersburg

• Troubleshoot and resolve escalated desktop, server, network, cloud, and VoIP issues.
• Support Microsoft 365, Azure, Windows Server, Active Directory, networking, security, and backup solutions.
• Perform upgrades, migrations, deployments, and project work.
• Diagnose root causes and implement long-term solutions.
• Assist with technical planning, recommendations, and client projects.
• Provide guidance to Tier 1 technicians.
• Perform onsite support, installations, and project work as needed.
• Maintain accurate ticket notes, time entries, and documentation.
• Follow procedures while helping drive continuous improvement.
• Participate in after-hours maintenance and on-call support as needed.
• Log detailed activities, track calls/requests utilizing ticketing software, and maintain historical records related to problem documentation and resolution
• Assisting colleagues as necessary

• 3+ years of IT support experience, preferably supporting SMBs in an MSP environment.
• Strong troubleshooting skills across Microsoft 365, Azure, Windows Server, Active Directory, networking, firewalls, VoIP systems, cybersecurity, backup, and cloud technologies.
• Experience supporting switches, wireless networks, VPNs, virtualization platforms, and endpoint security solutions.
• Ability to resolve escalated technical issues and manage multiple priorities effectively.
• Excellent communication, customer service, and organizational skills.
• Self-motivated, dependable, and team-oriented.
• Ability to document processes and communicate technical concepts effectively.
• Strong sense of discretion, confidentiality, and professionalism.
• Ability to stay calm and solution-focused when customers are stressed or upset.
• Proactive mindset focused on accountability and continuous improvement.
• MSP and ConnectWise experience strongly .
• Experience supporting Zultys, Metaswitch, or Netsapiens VoIP platforms is a plus
• Experience with WatchGuard security solutions, Ubiquiti networking, and AI-powered business tools is a plus.
• Relevant technical certifications are a plus (Microsoft, CompTIA, Cisco, or cybersecurity).

Working Hours:Monday - Friday 8am-5pm (with a one-hour lunch break). Occasional after-hours support, maintenance windows, and participation in an on-call rotation may be required. Perks: Medical, Dental, Vision, , IRA Match, PTO, Industry Certifications Compensation: $60,000 - $75,000 annually, based on experience, certifications, and qualifications.

ComTech Systems is a family-owned small business located in Gaithersburg, MD. We are a full-service provider of Voice and IT solutions to SMB organizations. We have earned an outstanding reputation for quality service by maintaining a team of hardworking professionals with a focus on exceeding our customers’ expectations.

We value and reward:· Respect · Service Excellence · Growth and Education · Team-Oriented Collaboration · Accountability · Innovation

Our Mission: To provide customized IT solutions, delivered by knowledgeable and dedicated professionals in order to increase our clients efficiency, security, and profitability.